Job Description
Roles and Responsibilities
- Answer customer queries over phone & email
- Troubleshoot & help customers fix basic issues
- Maintain updated knowledge base (KB)
- Maintain low AHT
Desired Candidate Profile
- Excellent Spoken & Written English
- Excellent Communication Skills
- Neutral Accent
- Night Shift: 9pm - 6am
- Minimum 12th Passed
- Exp: 1 year in US/UK VOICE Process
Interview rounds: 2 -- HR & Manager
Direct Company
Call Radhika: 8766-336-557
Call Shilpa: 889-262-5***
Email CV to -> jo*s@31***t.net
Job Classification
Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any Specialization
Contact Details:
Company: 31West Global Services
Address: 2A,2nd floor,No.67, Industrial Layout,,Jyoti Nivas, College Road,Koramangala 5th Block, Bangalore, , BANGALORE, Karnataka, India
Location(s): Delhi, NCR
Keyskills:
BPO
Inbound Voice Process
Customer Support
Customer Service
CSR
International Call Center
Voice Process
CSA
CRA
CSE
Bpo Voice
Customer Care
Call Center
Customer Handling
International BPO