Hospitality Trainer @ Radhey Recruiter

Responsible for designing, creating, delivering, managing and monitoring training needs for a hospitality application for internal and external customers globally.

Be able to conduct needs assessment, executive training, develop and evaluate.

Be a confident public speaker and a devoted trainer who is up to the date with the latest tools and resources.

Responsible for providing strategic leadership, building, management and development within the training arena.

Key Areas of Responsibility:

• Create training strategies, initiatives and materials
• Collaborate with internal teams to identify corporate training needs for internal and external customers
• Design, plan, develop and implement an effective training curriculum
• Prepare training materials such as documentation, videos and presentations. Test and review created materials.
• Continuous upkeep of knowledge base for support and operations team and toolset
• Schedule training sessions
• Oversee and direct training workshops and sessions
• Continually update training programs to ensure up to date information and works to keep program vibrant and entertaining
• Develop monitoring systems to ensure appropriate certification is obtained
• Ensures all training materials and programs are compliant with laws and regulations of the regions that it will be applicable to
• Conduct employee surveys and interviews, track and compile collected data for meaningful on-going improvements in conjunction with the creation, setup and adoption of Shiji support tools as per operational fit.
• Promotes and manages process of continuous improvement
• Creates and maintains a positive team environment that displays high levels of team spirit, motivation and strong work ethics
• Ensures continued customer focus and knowledge acquisition, enhancing and increasing productivity through the introduction and /or changes to training procedures, technology and / or tools
• Develops strategy and plans to successfully implement scalability plans, operational policies and to achieve business objectives where directed
• Providing guidance and leadership for problems and questions
• Perform other related duties as assigned

Qualifications

Requirements / Qualifications:

• Degree in Business Administration, Organisational Management, Public Relations or related fields
• Training certification
• Impressive communication, presentation and interpersonal skills
• Proven experience as a corporate trainer
• Minimum 7 years in a training position
• Solid knowledge of latest corporate training techniques
• Proficient in MS Office (especially Powerpoint); e-learning software is an asset
• Critical thinking
• Proficiency in Microsoft Word, Excel, Outlook and Powerpoint
• Should have minimum 2 years work experience in hospitality

Critical Competencies:

• Exceptional English verbal and written communication skills
• Great communicator with the ability to effectively describe complicated concepts to different regional audiences
• High soft skills in listening and communication
• Proficient in time management and possess excellent public speaking skills
• Must have to ability to engage trainees in discussion during the sessions
• Excellent reading and comprehension skills as well as the ability to be an active listener
• Creative and strategic thinker
• Ability to work and thrive in a multi-tasked, fast-paced and fluid work environment
• Professional, have a positive get it done attitude and a strong work ethic
• Strong analytical, organizational, communication and people skills

Competencies

• Self-starter and highly self-motivated
• Critical thinking and problem solving
• Excellent decision-making and leadership capabilities
• Conflict resolution experience
• Adaptability
• Customer focused
• Efficient with good administrative and organizational skills
• Good leadership, team building and management skills
• Ability to adapt quickly to new technologies, products and procedures
• Ability to maintain calm under pressure and tolerate stress

Additional Information

We offer:

• All types of employment.
• Flexible working hours, possibility to work partially remotely.
• Full package of benefits, including the private medical care, sports card, life insurance, cafeteria card, English lessons and more
• Support of self-development in professional area (co-financed trainings, conferences, certifications etc.)
• Chill rooms with variety of games, team building events and staff parties.
• And last but not the least great Team, atmosphere and a chance to participate in creating the enterprise-scale project from a scratch in an international environment.

Please dont forget to put the clauses you accept in your resume:

I agree that my personal data will be processed by Shiji Poland Sp. z o. o. in order to recruit for the position I am applying for.

I agreeto theprocessingofmy personal data by Shiji Poland Sp. z o. o. for the needs of future recruitment.