Job description
The Role Responsibilities Domain CapabilitiesProduct / Domain Knowledge
- Able to perform rule based technical work which are straight forward and repetitive
- Has basic understanding of processes and products
- Should possess basic knowledge on the credit card product
- Possesses and applies technical expertise to his area of work
- Keeps up to date with changes to products and processes
- Should be aware on the process changes communicated by TL / Unit Manager
- Able to quickly adapt to changes with regards to process, projects etc
- To positively respond to the pace of change and able to execute given tasks and actions in order to meet business goals.
- Deliver required output in TAT and Accuracy
- Possess ability to understand the work plans and organizes their own work effectively
- Able to identify sudden changes at a transactional level
- Raises issues when they see the task is at risk
- Completes work as assigned
Operational risk Management
- Understands what the various risks are at transaction level and some of the mandatory actions that need to be performed.
- Escalates issues to senior management within parameters of role
- Describes the fundamentals of operations risk
- Awareness on transactional level fraud
Behavioural Capabilities
Precision Accuracy
- Performs tasks accurately and thoroughly; double-checks the accuracy of the process
- Handle all transactions as per the laid down policies and procedures.
- Able to understand what "quality work" is and should strive to contribute towards it.
- Able to create impact directly or indirectly through professional behavior and appearance.
- Understands that the action he/ she does has an impact on the customer directly or indirectly.
- Understands basic customer service requirements and relates error free processing to customer service
- Responds promptly in an efficient and accurate manner as per the required TATCommunication
- Ability to communicate clearly so as to be understood by the recipients.
- Ability to understand instructions and written documentation clearly and accurately
Problem Resolution
- Understands the situation and perform right escalations
- Being able to provide data for performing root cause of the problem
- Ability to speak up when in disagreement and opposition
- Ability to understand the existence of crisis and conflicts
- Able to work in a team with good interpersonal skills.
Managerial Capabilities
Stakeholder Management
- Understands and knows who the stake holders are and meets SLAs.
- Able to provide timely and accurate response to queries / request raised by Stakeholders
People Management
- Able to co operate and work as a team in an open and approachable style.
- Be good team player taking team s goals in to consideration.
Change Management
- Understands the need for change and willingly accepts it
- Able to quickly adapts to changes with regards to process, projects, behaviour etc
- Ability to look beyond self interest to collective interest
- To positively respond to the pace of change
Data Analytics
- Able to analyze the process to understand the dimensions of the job
Freshers and less than 2 years of experience. Below mentioned skills are preferred s
- Telecom Operator
- Data Entry Operator
- Contact Center
- Typing Skills
- Reading Comprehensio
- For any clarifications or to clear about job, feel free to call at:-
HR. SWATI MEHRA -+91 8802596***
Mail at*************a@gm**l.com
