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Apply for Voice & Non Voice national BPO @ The Career Mentor

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 Apply for Voice & Non Voice national BPO

Job Description

BPO Job Description

There are many jobs in the BPO sector such as those that require you to attend calls, or to make calls, for customer support, making sales, or also for customer retention or for collection of dues. And then there are jobs which are commonly known as back office jobs, team leader position, and other higher management level jobs.

This article will give you a brief description of the main types of jobs that are available in the BPO industry. So let's get the ball rolling.

Voice processes

Voice processes can be either inbound or outbound. In inbound processes you'll be handling calls that customer or prospects make. For example, a telecom company outsources its customer support, so in this you'll be handling calls from their customers on the telecom company's behalf. One other example would be that a prospect customer is calling to get more information about a product or service.

In outbound processes, calls are to be made in order to generate sales or may be to collect dues. For example, a satellite TV company outsources the Telesales department, so in this you would have to make calls to prospect customers in order to generate sales. This type of positions offer good salary with additional incentives for making sales.

For voice positions, one must have excellent communication skills, average computer skills, and the ability to solve the customer's queries quickly. For this they are also required to have good listening skills and having a neutral accent will only help. Having a neutral accent is nothing but having a clear voice without any influences from the mother tongue that you may have.

Non Voice Process / Back Office

Businesses outsource not only contact centers but also data processing work and administrative operations. So there comes the need of professionals who will do official work that may include creating reports, preparing spreadsheets of daily sales, data entry in a particular software, etc.

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Customer Care Executive (Call Centre)
Functional Area: Not Applicable
Role/Responsibilies: Apply for Voice & Non Voice national BPO

Contact Details:

Company: The Career Mentor
Location(s): Multi-City, India

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₹ 2.0 - 3.5 Lakh/Yr

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The Career Mentor

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