CSR (Tech support)
- Trigent
- 0 - 4 Years
- Bengaluru
- 3 years ago
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Job Description
Position:-CSR(Tech support)Experience: 0 to 4 years
Work Timings : 2:30am to 11:30am
Job Location: Bangalore
Notice: Immediate Joiners preferred
Notice: Immediate Joiners preferred
- Primary responsibilities are focused on customer contact, not transaction processing
- Prior international call center work experience preferred
- Provide functional and/or technical support for resolution of customer problems, incidents, issues, requests and queries. Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact, not transaction processing.
- All the candidates will be evaluated basis Inbound and outbound customer service along with the typing skills.
- Candidates should have ability to understand the Networking skills (LAN, WAN, router, IP, power cable operators, landline vs wireless, etc)
- Candidates should have good exp in Semi Technical Process
- Education : BTech / BCA/ MCA / Any Graduates with Diploma and with telecom/networking background
- Communication: Good verbal and written
- Good Comm skills
- L1 Technical support experience
- CL 12 / CL 13 ( with exp and good knowledge into about networking / routers)
- CCNA / Networking certification will be an added advantage
- BE / B.Tech
- Immediate Joiners preferred
Interview Process:
- HireVue OnDemand
- Versant
- CD Round
- Ops Round
Work Location : Client Location( BDC 7)
Work Timings : 2:30am to 11:30am
Candidates should be willing to work in Australian shifts
No shift allowance will be given
Work Timings : 2:30am to 11:30am
Candidates should be willing to work in Australian shifts
No shift allowance will be given
Employement Category:
Employement Type: Full timeIndustry: ITES
Functional Area: Customer Service
Role Category: Technical Support Executive ( voice)
Role/Responsibilies: CSR (Tech support)
Contact Details:
Company: Trigent SoftwareLocation(s): Bengaluru
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Keyskills: Customer Suppor Customer Service Customer Care Voice Process Call Center Voice suppor International Call Center
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