Technical support Associate - International BPO. @ Black And White

Job Description

Dear Candidate,

Greeting from Black and White Business Solutions Pvt Ltd..!!
Looking for Immediate Joiners ! Technical Support / Service Desk / IT Help Desk ( International Voice Support )
ANY Fresher or Experience CAN APPLY with Good Communication Skills
Contact HR si**u@90*******0
Education :Any Graduate in Any Specialization
Shift : Rotational Shifts / UK / US
Sal : upto 4.5lpa
Shifts : UK / US / Australian Shift / Pilot Process / Graveyard Shift / Day Shift / Rotational Shifts
Designation : Technical Support Analyst /Sr.Technical Support Associate/ Process Associate/ Sr Process Associate/ Customer Support/ Sr Customer Support
Technical :
Trouble shooting/Command for IP Address/Adobe Photoshop / ticketing tool / RAM/ROM/Networking LAN/VAN/WAN/Configuration /Versions of Windows MS/ Office 365 /Control panel/ internet setting
JOB Role :
Engaged in handling calls and Email Chats of Enterprise & different business units (Internal & External)
Provide World Class Customer Service.
End to Transaction of Reports.
Need to maintain Accuracy in Reports.
Ability to work effectively in a team environment Pleasant, professional, and courteous personality skills
Excellent verbal and written communication skills
Providing Voice support to Internal and External End Users. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
Perform problem cause analysis
Resolve customer queries and achieve customer delight.
Ability to Identify Opportunity and Implement Process Improvements
Has technical experience and skills in the areas of problem determination, creativity and analysis.
Venue:
Address:721, Chinmaya Mission Hospital Rd,
Binnamangala, Stage 1,
Indiranagar, Bengaluru, Karnataka 560038
Landmark : Opp to M.K Retail
next to Union Bank.
Desired Candidate Profile
* Possess good communication skills, both oral and written
*Have a good attitude - should be committed to the work.

********PLEASE DO REFER YOUR FRIENDS LOOKING FOR BPO JOB'S*********

Employement Category:

Employement Type: Full time
Industry: ITES
Functional Area: Customer Service
Role Category: Technical Support Executive ( voice)
Role/Responsibilies: Technical support Associate - International BPO.

Contact Details:

Company: Black And White
Location(s): Bengaluru

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Keyskills:   Voice Telecalling Customer Care calling Inbound Outbound Customer Support Executive Customer Service Representative Customer support representative Customercare executive Customer Service Executive customer service