CSR (Voice process) @ Trigent

Home > Customer Service Executive (Voice)

CSR (Voice process)

Trigent
0 - 5 Years
Bengaluru
5 years ago
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Job Description

Position:- CSR (Voice process)

Experience:0 to 5years

Shift:-Rotational

Job Location: Bangalore
Notice: Need Immediate joiners

Roles & Responsibilities ;-

He/She responsibility of an advisor as customer service associate will be to assist our customers end to end, for any queries around billing, package related and Broadband and Cable Setup box not working.
High attention to details, accuracy, and quality. Ability to multi-task in usage of different applications and tools.
Good customer service skill with command on spoken communication skills
Ability to multi-task in usage of different applications and tools
Provide functional and/or technical support for resolution of customer problems, incidents, issues, requests and queries
Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner
Ensure proper documentation, notification, escalation, tracking and follow up of all incidents

Rounds of interview:-

HR Round(Video)
CD(Capabilty)
Versant
Voice & accent (V & A)
Ops round

Employement Category:

Employement Type: Full time
Industry: ITES
Functional Area: Customer Service
Role Category: Customer Service Executive (Voice)
Role/Responsibilies: CSR (Voice process)

Contact Details:

Company: Trigent Software
Location(s): Bengaluru

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Keyskills: Customer Suppor Customer Service Customer Care Voice Process Call Center Voice suppor International Voice Suppor

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Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Trigent

Company ProfileTrigent Software LimitedCMMI Level 4 software company

CSR (Voice process) @ Trigent

Home > Customer Service Executive (Voice)