Desired Candidate Profile
Greetings from Randstad!
We are hiring for HelpDesk Server Support position for a 29 billion dollar organisation with 66000 employee across the globe.
We are hiring Freshers( Any Graduation) for HP Enterprise for the Server Support Division.
No Post graduates
Designation: Associate Software Engineer
Level: L0 (Help Desk Engineer)
International voice
Free Pick up and Drop
Rotational Shift and off
Salary: Upto 3LPA
Job Description
Good customer handling skills and basic knowledge in data center technologies like Server/Storage/Network, working in a 24/7 environment.
PRIMARY RESPONSIBILITIES
Working in 24/7 environment, supporting enterprise customer Data Centre Technologies.
Monitoring Infra monitoring tools, consoles, mailbox and ticketing in ITSM tool.
Receiving customer calls and logging tickets in ITSM tool.
Event management for the tickets, following up with internal teams, customers and vendors.
Responsible in meeting resolution SLA.
Prepare reports - daily/weekly/monthly reports.
Follow up with customers to ensure issue has been resolved.
Follow standard help desk procedures
Routing calls / cases to respective teams Skill based routing
Walk In 12th March
Randstad India Pvt ltd -
#147, 2nd Floor, Anjaneya Tech Park, Old Airport Road, Kodihalli
Bangalore - 560 008, India
Time- 9.30AM to 3PM
Contact person - Neha
Thanks,
Neha
Education:
UG: Any Graduate - Any Specialization
PG: Any Postgraduate - Any Specialization
Doctorate: Any Doctorate - Any Specialization
Contact Details:
Keyskills:
Networking
International Voice
Customer Handling
Monitoring Tools
Server Support
Data Center
Software Engineering
Event Management
Report Preparation
Monthly Reports