Systems Operations Sr Analyst
- Wells Fargo
- 2 - 4 years
- Bengaluru
- 5 years ago
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Job Description
About the Role
This position is within Wholesale Technology area for their Level 2 team supporting their Customer Due Diligence application. This application is one of the largest implementation of IBM BPM and IBM Integration Designer.
As part of this team, you will be responsible to monitor and manage application to ensure application availability and stability, coordinate with various Business, Platform and vendor teams, work on User Tickets adhering to the Service Level Agreements. This role is for an individual contributor who will be responsible to support the application at L2 capacity Attain excellent application knowledge - Technical and Functional, Work on User Tickets, perform Application Health Checks, status reporting, work on User Requests, Improvement/Automation and other BAU responsibilities.
In addition, collaborate and follow up with Development teams and other Technology Partner teams to restore application from an outage (Incident Management) and perform Root Cause Analysis (Problem Management). Team works in 2 shifts between 06:30 AM to 10:30 PM IST and provides weekend support on rotational basis. Job Responsibilities
- Develop excellent application and functional knowledge
- Work on User support tickets
- Effective Incident and Problem Management
- Code deep dive and data analysis
- Identify automation opportunities and implement them in production environment
- Monitor the application, application health checks, alert management, defect replication, post release checks and validation, Weekend On call responsibility, Build effective documentation
- Identify efficiencies and realize them with process improvements, automation, collaboration with Dev and Operations teams
- University degree (B.E. / B.Tech) in Technology.
- Hands on experience of 2-4 years in application support with exposure to Unix, Oracle database
- Hands on experience on tools - Splunk, App Dynamics, BMC Remedy, ITRS Geneos, Autosys, JIRA, Confluence/Wiki
- Self-starter with good verbal and communication skills
- Strong analytical and problem solving skills
- Understanding of technologies like Microservices, Kafka, React JS and uDeploy
- Banking domain exposure primarily in Customer Due Diligence, KYC and AML
Job Classification
Industry: Banking, Financial Services, BrokingFunctional Area: IT Software - Application Programming, Maintenance, Role Category: Programming & DesignRole: Programming & DesignEmployement Type: Full timeEducation
Under Graduation: B.Tech/B.E. in Any SpecializationPost Graduation: Post Graduation Not RequiredDoctorate: Doctorate Not RequiredContact Details:
Company: Wells FargoLocation(s): Bengaluru
Keyskills: Unix Automation Data analysis Application support Due diligence Service level Bmc Remedy Analytical Problem management Incident management
Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community- based financial services company with $1. 9 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more ...
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