Fraud & Claims Ops Spec 2 - Hyderabad
- Wells Fargo
- 4 - 7 years
- Hyderabad
- 5 years ago
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Job Description
About the Role We are looking for an extraordinary candidate who can demonstrate excellent communication skills, decision making skills, attention to detail, and research skills to become part of a dynamic team providing and exceptional customer experience. Responsibilities Successful candidates will work in a fast paced, quality oriented work environment. This group handles Fraud Visa Debit Card claims. Customer transactions are investigated, monitored, and resolved by this team. As a Financial Crimes Specialist the team member will resolve claims and notify the customer of the results in accordance with Regulation E guidelines. One will be required to use multiple online computer systems with technical proficiency. Excellent decision-making skills are necessary to conduct a thorough investigating of claims/questionnaires while documenting and researching all required information to assist in resolving the claim. The nature of claims handled can be complex; therefore the ability to review information from multiple sources, attention to detail, and the ability to apply regulatory and VISA rules to the claim decision is critical. Essential Skills:
Excellent research, analytical and problem solving skills with strong attention to detail
Strong verbal & written communication, interpersonal, and collaboration skills
Proven ability to learn and apply new information
Able to multi-task to accomplish tasks effectively.
Able to interpret the documents or the requests received.
Excellent data entry skills
Strong verbal & written communication skills
Analytic skill
Good Math and accounts skills
Ability to work quickly & accurately while maintaining acceptable standards of workmanship
Quick learner with the ability to retain high volume of information
Ability to recognize and escalate any discrepancies identified or noticed while processing.
Strong Ability to apply regulatory and VISA rules to the claim decision
Desired Skills
Highly motivated with strong organizational and analytical skills and attention to detail.
Flexibility to work different shifts and to work overtime
Ability to succeed in a team environment.
Ability to learn quickly and transfer knowledge.
Job Classification
Industry: Banking, Financial Services, BrokingFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations, Role Category: VoiceRole: VoiceEmployement Type: Full timeEducation
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not RequiredDoctorate: Doctorate Not RequiredContact Details:
Company: Wells FargoLocation(s): Hyderabad
Keyskills: Analytical skills Process audit Automation Claims Operational risk Process excellence Customer experience Analytics Technology operations Data entry
Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community- based financial services company with $1. 9 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more ...
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