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Senior Quality Analyst - Life Insurance - Navi @ Select Source

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 Senior Quality Analyst - Life Insurance - Navi

Job Description

Roles and Responsibilities :

Performs call monitoring and provides trend data to management team.

Uses quality monitoring data management system to compile and

Track performance at team and individual level.

Monitors inbound and outbound calls taken by customer care

Executive.

Participates in call listening programs to identify customer needs and expectations.

Provides actionable data to various internal support groups as needed.

Coordinates and facilitates call calibration sessions for call center staff.

Provides feedback to call center executives & team leaders.

Prepares and analyzes internal quality reports for management staff review.

Desired Candidate Profile :

Good Communication skills, Call Auditing, Call Monitoring

Minimum 4 years of BPO experience and 2 year of experience as a QA(Insurance domain preferred)


Interested candidates can drop their resume at : Na******D@se*************l.com

Job Classification

Industry: BPO, Call Centre, ITeS
Functional Area: Financial Services, Banking, Investments, Insurance,
Role Category: Operations/Processes
Role: Operations/Processes
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required, Any Postgraduate in Any Specialization
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required

Contact Details:

Company: Select Source
Location(s): Mumbai

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Keyskills:   Life Insurance Quality Analysis

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₹ 3,00,000 - 4,25,000 P.A

Select Source

Select Source International (SSI) ( US Based MNC )