Configuration Services Team Lead
- Lenovo India
- 7 - 12 Years
- Chennai
- 3 years ago
- Email to a friend
- Report this job
Job Description
Position Description: Business Area Description: Lenovo Services is a department of Lenovo, a world leading technology company with products ranging from PCs, Tablets, to x86 Servers. Offices in Europe, Americas and Asia Pacific region. Web-site address: https://www.lenovo.com/gb/en Key Objectives of Position: This newly created Service Delivery role is primarily a technical role that will provide services within the Lenovo Configuration Services Facility (CFS). Day-To-Day Tasks: Deploy asset tags and associated labels, collection of related data and reporting. System Integration & Configuration such as HDD Partitioning, Image Load, Standard software configuration, Standard BIOS settings for Lenovo equipment. Track (scan in/out) each system (or peripheral) as it passes through the various stages / warehouse locations of the configuration services facility. Provide accurate reports on all activities performed at this centre on a daily, weekly and/ or monthly basis. Develop, analyse and maintain tools that support, and automate build and test processes. Work with the project management team to establish, document and maintain the build process for each project. Plan and scale resources within the facility to cope with a staggered or spiked work demand. Actively assess/contribute to the continuous improvement of work, standards, processes and methodologies In order to cope with ongoing demand, provide advice around capability, scale of facility and other process improvements as deemed fit. Maintain a clean and tidy work environment within the Lenovo configuration services facility. You will work within a team that has a strong focus on collaborating and sharing knowledge among your peers to facilitate timely and superior delivery of requirements Provide training and guidance on build processes as required to other staff as deemed fit or necessary. Has the ability to work in a high pressure environment to tight time frames Can manage and prioritise large volumes of freight/orders Position Requirements: Key Competencies Needed: 7-12 years proven IT experience as a Configuration Engineer in a medium to large corporate environment Able to lead a team of people to deliver projects on time Able to problem solve and think laterally Proven ability to learn new and complex technology Able to prioritize in a fast paced, dynamic work environment Ability to commit and hold to delivery dates, but also work with agility and speed to respond to short-notice requests Effectively transfer thoughts and expresses ideas verbally in individual or group situations Relevant industry experience managing, designing, and implementing enterprise scale server and desktop environments Working Knowledge on Windows Operating Systems and MS Products Proven ability to troubleshoot Client solutions Automation and scripting skills. Exposure to regulated environments would be highly regarded Ideally technical knowledge in some of the following: o SOE / MOE image creation and deployment o SCCM 2012 or 2016 o Windows 7/10 o MDT o Intune and Azure or other UEM/MDM o VMware or Hyper-V o Microsoft White glove, Google Zero Touch, Apple DEP o Workspace One o Linux, OSx, iOS, Android o Powershell Critical Skills Level of Skill 1-5, (5) being the highest Technical Knowledge on Client (Desktop, Notebook & Tablets) 5 Structured Troubleshooting Techniques - 3 Strong Services Industry and ITIL acumen - 3 Good ability to communicate ideas, sound knowledge of MS Products - 4 Strong understanding of the warranty model 3 Financial acumen 3 Fluent in English, additional language proficiencies welcomed. Key Performance Indicators / Metrics: Weekly, Monthly, Quarterly updates within local EMEA BMS delivered 100% on time. Promotion Opportunities Expanded role, Project Coordination, Project Management, Premier Technical Support, Client SME / Advocate. Candidate Pre-Requisites Previous Experience: 8+ years of experience in a similar role. Experience within IT Services and Working with Field Service Providers Qualifications: Bachelor Degree or TAFE Qualification in IT or a relevant field.
Employement Category:
Employement Type: Full timeIndustry: IT
Functional Area: Banking, Insurance & Financial Services
Role Category: Team Leader
Role/Responsibilies: Configuration Services Team Lead
Contact Details:
Company: Lenovo IndiaLocation(s): Chennai
+ View Contact
Fraud Alert to job seekers!
₹ Not Specified
Lenovo India
We are an Equal Opportunity Employerand do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in
