Customer Support Representative (Collections) @ Raising Global

Job Description

Role Summary/Purpose

As a Representative/Senior Representative, Collections youll handle inbound/outbound cardholder calls, with exceptional customer service as your constant goal. You will be cross trained to work in multiple clients based upon business needs. Youll also maintain up to date skills to ensure your ability to provide effective support and collect efficiently.

Essential Responsibilities

• Handle outbound calls and/or receive inbound calls regarding consumer past due on their credit card accounts
• Educate customers regarding their past due credits
• Make use of problem-solving/decision making skills to achieve the highest level of customer satisfaction
• Make use of negotiation skills to help Customer Setup payment arrangements to bring past due accounts current
• Comply with over-all call quality standards
• Adhere to company rules and polices especially on Time and Attendance

Required Skills:

• QualificationUndergraduates/Graduates
• Experience Fresher 5 years
• Excellent English Communications Skills
• Passion for Collections through Customer service
• Prior Collections/Customer Service experience is good to have
• Unyielding Integrity
• Ability to work in a challenging environment
• Flexibility to work in US shifts (Willing to work in 24/7 work environment)
• Flexibility to work during Indian and US holidays.
• Knowledge of basic computer skills

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