Tech Operations Sr Analyst
- Wells Fargo
- 5 - 10 years
- Bengaluru
- 5 years ago
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Job Description
About the Role
Provides Technical support associated with operating systems (Windows 10), applications and VMware platform. Be part of internal projects in terms of execution, interacting with stakeholders and up until completion and handover. Assures quality and compliance requirements are met as per the required standards defined by Wells Fargo India Solutions. Responsibilities
- Following established guidelines, responds to telephone and e-mail inquiries concerning support, processing or request procedures and systems status.
- Receives and documents project orders, passes information to teammates, and uploads information in to Enterprise Configuration Services website.
- Images Virtual Machines and install Software , passes critical information to project team to enable data and user information transfers
- Escalates issues to other departments and management when solution is unclear. Reports problems with procedures
- Documents procedures and updates to policies and procedures
- Must be able to handle a fast paced environment dealing with multiple activities and timelines.
- Quickly adapt to the business objective of the organization and adhere to the policies and procedures
- Willingness to share information with team and other support partners
- Should have exposure working with team distributed among various geographical locations and cultural background.
- Effective Team player.
- Starts fresh with each interaction without carrying forward emotional reactions from one situation to the next.
- Experience with Imaging tools and Virtual Desktop Infrastructure.
- Experience with WANDA and PAC 2000.
- Minimum 3 years of Work experience in Imaging & Software Installs (numerous)
- Experience with Ghost or similar imaging software
- 5+ years of Technical support or directly related experience working in a similar environment
- Demonstrated experience with VMWare and/or Xen Desktop
- Demonstrated ability to analyze process and procedural issues, problem solving, and escalate issues.
- Demonstrated ability to multi-task, excellent time management and organizational skills.
Job Classification
Industry: Banking, Financial Services, BrokingFunctional Area: IT Software - Other, Role Category: Programming & DesignRole: Programming & DesignEmployement Type: Full timeEducation
Under Graduation: B.Tech/B.E. in ComputersPost Graduation: Post Graduation Not RequiredDoctorate: Doctorate Not Required, Any Doctorate in Any SpecializationContact Details:
Company: Wells FargoLocation(s): Bengaluru
Keyskills: Business services VMware Software installation Operating systems Time management Support services Windows Information technology Desktop support Technical support
Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community- based financial services company with $1. 9 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more ...
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