Systems Operations Engineer
- Wells Fargo
- 5 - 10 years
- Bengaluru
- 5 years ago
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Job Description
Job Description
A System Support Analyst 4 (SSA4) with the Enterprise and Coordination Office (EACO) will be responsible monitoring the production support environment by interfacing with team members, resource coordination for production and performing escalations. Expectations are to ensure optimum availability is achieved and provided for our external customers and internal partners through the effective use of resources for supporting end-to end system availability and performance.
- Work in a fast paced, high energy environment that requires constant attention and decision making.
- Triage reported production events including making decisions on what action to take.
- Incident management tasks including excellent verbal and written communication and coordination skills. Will need to be able to facilitate active production troubleshooting bridge calls, compose business communications regarding impacts with a high degree of accuracy, and assess the correct severity of an incident based on documentation and active understanding of the impacts.
- Perform role of Resource Manager for production including resource assignment across production bridgelines, reconvene coverage, monitor the triage process and coordinate breaks and lunches.
- Monitor team member work quality and ensure processes are followed.
- Work with the manager for any team member coaching required.
- Ensure the workforce is maintained at adequate readiness levels and the best skillset is matched with the appropriate production event.
- Escalate production events by interfacing with Availability senior management.
- Some overtime may be required to provide coverage for incident support and enterprise release implementations.
- Conduct training for both new and existing (refresher) procedures, processes and applications.
- Ability to work in a high-paced, collaborative, and virtual team environment.
5+ years of systems support analysis experience Minimum Qualifications:
- Excellent verbal and written communication skills.
- 3+ years experience with production support.
- Demonstrated experience in facilitating virtual, enterprise-level meetings for production events.
- Intermediate level experience with incident management, problem management, and change management.
- Demonstrated ability to assess and support complex technical issues and initiatives related to large-scale systems.
- General knowledge of application and infrastructure domains, including Web, Application, Database, and Server technologies.
- Demonstrated knowledge of downstream/upstream impacts of technology solutions.
- Ability to work in a high-paced, collaborative, and virtual team environment. PREFERRED SKILLS:
- A related 4-year degree or equivalent work experience.
- Knowledge of Netcool and TBSM monitoring screens
- Knowledge of Everbridge paging and InterCall Call Supervisor applications.
- Business Process Knowledge such as Digital Banking, Community Banking, Wholesale Banking, Wealth Advisors, Trading, or Consumer Lending.
Job Classification
Industry: Banking, Financial Services, BrokingFunctional Area: IT Software - Application Programming, Maintenance, Role Category: Admin/Maintenance/Security/DatawarehousingRole: Admin/Maintenance/Security/DatawarehousingEmployement Type: FreshersEducation
Under Graduation: B.Tech/B.E. in ComputersPost Graduation: Post Graduation Not RequiredDoctorate: Doctorate Not Required, Any Doctorate in Any SpecializationContact Details:
Company: Wells FargoLocation(s): Bengaluru
Keyskills: Business process Change management System Support Analyst Production support Wholesale banking Netcool Problem management Incident management Troubleshooting Downstream
Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community- based financial services company with $1. 9 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more ...
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