Job description
Education: Graduate or HSC
Desirable: Graduate
*Experience Candidates should at least 6months to 2 years of experience in Handling a team in an International BPO
Technical Competencies:
*(Job related)Good Knowledge of MS Excel and PowerPoint.
*Good Analytical skills, should be able to highlight the observation with the daily, weekly and monthly production data.
*Should manage the team independently with a very minimum support from the AM.
*Should able to communicate to the client as and when required.
*Need to keep the team members motivated and provide feed back regularly.
*Soft Skills: (Job related) Good communication & Interpersonal skills Should be a go-getter *Should be able to take decisions independently
Others: Should be willing to work in US night shift.
Mandatory: US shift.
Job Location: Opening for Mumbai (Ghansoli), Nagpur (Dahegaon Mihan, SEZ) &
Chennai ( Kandanchavadi)
Note: Interested candidate kindly send your resume on Pr****5@he*****e.com
Also, help me with below following details
Total Exp:
Exp in International Process:
Exp as a TL:
Team Size:
Client Interaction:
Process Details (Voice-Inbound/Outbound or Nonvoice or blend):
Preferred Location:

Keyskills: US Process Senior Tl operations Sr. Team Leader Senior Team Leader Operations Senior Team Leader Tl Team Leader operations Team Leading Team Leader UK Process International
About IBM - Global Business Services: Global Business Services brings to the forefront the concept of global delivery right here in India and brings to clients the best of two worlds; India & IBM; by offering quality services. Global Business Services helps integrate the strategy, business proc...