Hiring For IT Helpdesk Associate (Voice) @ Tech Mahindra

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Hiring For IT Helpdesk Associate (Voice)

Tech Mahindra
0 - 2 years
Hyderabad
5 years ago
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Job Description

*Please go through the complete job Description*

Roles and Responsibilities.

Voice Support & Email technical Support to ensure closure as per ITIL Incident Management process.

Follow-up/ update ticket for every call to ensure timely closure. Call and Ticket ownership, drive to resolution and communication with the customer.

Perform Incident Management Life Cycle Process, starting with Incident Logging to Call Closure and customer satisfaction survey.

Telephonic support to End Users and co-ordination with Vendors, Client Problem Management team and other Towers.

Proactive monitoring & Perform documented Escalation process.

Troubleshooting on Application Support (Off Shelf or Customized)

Troubleshooting on Printers & MFDs Troubleshooting on VPN software and Collaboration tools Troubleshooting on Password Reset tools and Remote-Control tools

Troubleshooting of MS Windows & Office, Desktops, Laptops, iPad Peripherals and Networking Troubleshooting Application and Workplace IT & Communications & Collaboration Support (including IP Telephony)

Desired Candidate Profile

Exposure to a similar role for a minimum of 6 months.
ITIL Foundation.
Experience of working in a 24/7 environment.
Flexible with rotational shift timings.

Skills and Knowledge (Must and Should)

Excellent Communication Skills
Good Technical Knowledge

Excellent verbal and written communication skills.

Perks and Benefits

Two Way Cab.

Performance-based incentives.

*Please go through the complete job Description*

Sumith Chawan

+91 9398951***

(Only Hiring for Service Desk/IT Helpdesk Associates)

Email ID: CS*******3@te*********a.com
Tech Mahindra - RMG Human Resources

Job Classification

Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Back Office/Web/Transaction Processing
Role: Back Office/Web/Transaction Processing
Employement Type: Full time

Education

Under Graduation: Graduation Not Required
Post Graduation: MBA/PGDM in HR/Industrial Relations
Doctorate: Doctorate Not Required

Contact Details:

Company: tech mahindra
Location(s): Hyderabad

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Keyskills: IT Helpdesk Voice Process International Voice Process

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Tech Mahindra

Netmagic, an NTT Communications company, is India’s leading Managed Hosting and Cloud service provider, with 9 carrier-neutral, state-of-the-art data centers and serving more than 2000 enterprises globally. Headquartered in Mumbai, Netmagic also delivers Remote Infrastructure Management (RIM) se...

Hiring For IT Helpdesk Associate (Voice) @ Tech Mahindra

Home > Back Office / Web / Transaction Processing