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Product Associate Mumbai @ JP Morgan Chase & Co

Home > Customer Service Executive (Voice)

 Product Associate Mumbai

Job Description


The key objectives
  • Work closely with Clients, Complex Assets onboarding, Operations and Fund Accounting Operations to Onboard & migrate clients efficiently and accurately across platforms
  • Help design and implement Complex Assets Product Development strategies
  • Work closely with colleagues in Product Development to implement strategic changes
  • Provide Project management of various new and ongoing Client Onboarding Projects in the OTC/CFD space
  • Provide regular reporting and status updates on all migrations/on-boardings to senior stakeholders
  • Identify, analyse, solution and effectively escalate key risks / issues as necessary
  • Be a key partner to Operations globally, work on issues raised by them and provide Production support as needed in terms of Onboarding readiness of systems required
  • Provide input and review Operational readiness
  • Facilitate the delivery of any strategic, robust, scalable technology change meeting theneeds of clients

Department and Team Description: The Complex Assets Client Onboarding team is a dedicated global team of project and client facing resources focused on onboarding new clients into the Operations infrastructure for OTCs/CFDs and migrating clients from legacy to new Fund Accounting platforms within Security Services. The group provides a unique mix of project skills and product development experience enabling it to provide a consistent, high-quality and responsive approach to the way we manage and execute onboarding across the firm. The team is responsible for delivering all aspect of onboarding driven by both internal/external stakeholders; and it includes both strategic and tactical investments to meet essential client and business needs.
Responsibilities
  • Plan/run/own multiple OTC Client Onboarding and fund migration projects concurrently
  • Client/stakeholder management
  • Strong understanding of current Operational models and associated priorities for change and strategic planning
  • Build a strong working relationship with the business and other stakeholders across multiple lines of business
  • Provide thought leadership developing options and recommendations
  • Participate in the high level design of solutions with stakeholders then manage them to completion
  • Build an understanding of future business direction and priorities

Qualifications
  • Prior experience of project delivery/management & business analysis is a key requirement
  • An understanding of Fund Accounting & OTC derivatives
  • Previous Client communications experience
  • Experience working on Middle / Back Office projects

Employement Category:

Employement Type: Full time
Industry: Banking
Functional Area: Product Management
Role Category: Customer Service Executive (Voice)
Role/Responsibilies: Product Associate Mumbai

Contact Details:

Company: JP Morgan Chase & Co
Location(s): Mumbai

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JP Morgan Chase & Co

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ove...