Technical Support Representative_sql Job For 2-4 Year Exp In Star @ Star Jobs

Job Description

Night shift 6:30 PM to 3:30 AM
RESPONSIBILITIES:
Provide customer support and technical issue resolution via phone, email and other electronic mediums
Provide web based training
Provide feedback on improvement opportunities based on current product behavior in the field
Diagnose and configure customer equipment to connect to server systems
Provide excellent customer service in all situations
Communicate technical terms in a non-technical format that our customers can understand for troubleshooting purposes
Provide support and assistance on other service activities
Follow workplace operating and environmental, health and safety procedures and guidelines
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
Certificate from college or technical school; or 1-year related experience and/or training; or equivalent combination of education and experience
At least 1-year outstanding customer service experience
Familiar with proper phone etiquette
Knowledge of customer service principles and practices
Effective listening skills
Basic understanding of MS Access & Windows 2008-2012 server configuration
Some experience with SQL environment (MySQL & SQL Server), IIS Web Services will be an advantage
Experience in resolving issues with integrated software/hardware solutions at the enterprise level
Willing to be on call during weekends and scheduled holidays as part of a rotating on-call support schedule

Employement Category:

Employement Type: Full time
Industry: IT
Functional Area: IT
Role Category: Other Software
Role/Responsibilies: Technical Support Representative_sql Job For 2-4 Year Exp In Star

Contact Details:

Company: Star Jobs
Location(s): Jaipur

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Keyskills:   Technical Support Representative_SQL Technical Suppor Technical Customer Suppor Technical Support Executive SQL Suppor