Team Leader For US Healthcare| Immediate @ Coforge

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Team Leader For US Healthcare| Immediate

Coforge
5 - 10 years
Noida, Gurugram
5 years ago
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Job Description

Roles and Responsibilities

Managing the operation team of during the shift
Monitors productivity and seeks process improvement
Responsible for trouble shooting/query handling on shop floor
Day to day management of team
Drive Innovation and Process Excellence initiatives
Coaching /Mentoring Team Members
To ensure timely PPDP reviews
Help in Staffing/Recruiting
Daily Client Interaction & Ensure seamless delivery of Service to customers
Quality monitoring, feedbacks, people management (Attrition & Schedule adherence etc.)
Manage the process as per the agreed SLA, etc.
Preparing MI reports

Desired Candidate Profile

Graduate
Minimum of 5 years BPO experience (US Insurance Claim, US Healthcare, Life & Annuities) with at least 1 year in a supervisory role of managing at least 5 TMs.

Interested candidates can mail their resume at an*********l@co********h.com.

Shift Timings- U.S. Shifts(Starting in Evening)

Work Location- Gurgaon

Both side free cabs in Hiring Zone/ 5 Days Working

Job Classification

Industry: IT-Software, Software Services
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization

Contact Details:

Company: NIIT Technologies
Address: Unit No. 02, Plot No TZ 02, Sector Tech Zone, ITES Park, Greater Noida, Gautam Buddha Nagar, NOIDA, Uttar Pradesh, India
Location(s): Noida, Gurugram

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Keyskills: Team Leading US Healthcare

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Coforge

Coforge previously known as NIIT Technologies is a global IT solutions organization addressing the requirements of clients across the Americas, Europe, Asia, and Australia. Coforge services clients in travel and transportation, banking and financial services, insurance, manufacturing, and media v...

Team Leader For US Healthcare| Immediate @ Coforge

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