| Arabic Speaking & Arab Nationality
- Live Connections
- 1 to 6 Yrs
- Bengaluru
- 5 years ago
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Job Description
Sr / Officers, Executive, Analyst, Specialist
To handle customer calls / issues while providing consistent delivery of customer delight relating to queries/ requests / financial needs / problem resolution keeping focus on Policies.
Handle customer calls/ issues quickly and effectively and deliver end to end resolution with complete ownership
Service Arabic and English speaking clients
Sign up customers for value added services and digital education
Tag the call type accurately as appropriate
Give accurate information to customers on his queries / concerns
Have high awareness levels on KYC and Anti-money laundering Policy
Multi-skilled to handle both inbound and outbound calls
Initiate and strive towards achieving set targets and service standards
Probe & identify financial needs on service calls and pitch relevant solutions in line with customer requirements
Should be able to identify potential disputes / escalation / specific trends noticed while handling of cases / Process gaps and highlight to the management
Ensure all sales pitches are made without mis-selling and achieve targets in term of leads / self-closure
Ensure proper follow up / tracking of cases and closure within turnaround time (if applicable)
Customer Data Confidentiality to be strictly adhered
Adherence to compliance with all applicable rules / regulations and group policies
Ensure KPIs (Key Performance Indicator) & KRIs (Key Risk Indicator, eg proper authentication, no rejects, maintained turnaround time, etc as define by the group) are achieved and work towards the improvement
Follow up on delinquent accounts to negotiate for timely payments
Being supportive and flexible to meet business goals & requirements
Pls write to pr***p@li******s.com
Employement Category:
Employement Type: Full timeIndustry: Banking / Financial ServicesRole Category: Customer Service (International)Functional Area: Not ApplicableRole/Responsibilies: | Arabic Speaking & Arab Nationality forContact Details:
Company: Live ConnectionsLocation(s): Bengaluru
Keyskills: arabic nationality
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