Non-Voice IOT Support
- Global Talent Track
- 0 to 2 Yrs
- Hyderabad
- 5 years ago
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Job Description
Job Details : Any Graduate with no backlogs and not pursuing any regular academic course Job Role: Provide customer service for electronic products such as High-definition Consumer goods, Smart phones and Tablets. Provide technical assistance through web-chat and email-based communication tools. Providing timely resolution to customer queries and complaints in a professional manner and in accordance to established guidelines. Troubleshooting and resolving customer service issues and schedule field service calls when necessary. Adhering to quality and performance standards. Understanding and striving to meet or exceed program metrics while providing excellent and consistent customer service. Making sales or recommendations for products or services that may better suit client needs in accordance with company guidelines. Retaining customers and preventing from disconnecting services, repair and respond to diverse types of inquiries. Documenting customer transactions accurately and in-time in related customer and business tools. Collaborating with team members and cross functional teams as per the business need. Taking part in training and other learning opportunities to expand knowledge of the program and service delivery process. Benefits for both positions: Paid Training Health Insurance Paid Time Off Relaxed Dress Code Company-Wide Rewards Program Lucrative Employee Referral Program Other Information: Work Hours: 9 hours - Including 1 hour break (5 day per week & 6 day during training (if needed)) Shifts: Rotational Shifts (Candidate should be willing to work in Night shifts 9:00 PM to 6:00 AM) Willing to come self in Day Shifts (During Training) Week Offs: Rotational Offs Transport: Home Pick up & Home Drop within 20 Kms or radius from Company
Employement Category:
Employement Type: Full timeIndustry: Recruitment Services
Role Category: Technical Support / Helpdesk
Functional Area: Not Applicable
Role/Responsibilies: Non-Voice IOT Support
Contact Details:
Company Name: Global Talent TrackLocation(s): Hyderabad
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