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Assistant Manager - Collections @ Genpact India

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 Assistant Manager - Collections

Job Description

* With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us. Are you the one we are looking for Apply nowWe are inviting applications for the role of AM, CollectionsResponsibilities
  • Leading a portfolio of Collectors deliver on customer specified parameters, employee related priorities and the profitability of the business.
  • Detailed understanding of Personal Loan, Auto Loan, RIBG, and Field Collections.
  • Ability to comprehend client needs & should drive clients / Internal MBR & QBR, Reviewing every day and reporting out to internal partners
  • Should drive the In/ output metrics, Contact Rate, Promise Rate, Resolution Rate & should have worked upon Dialer
  • Anticipate and plan for new hires; get involved in hiring; prepare for team schedules; plan for resources based on volume projection and current available head count; and allocate responsibilities
  • Understand performance metrics. Perform a trends' analysis. Recommend and execute suitable actions to the customer.
  • Purposefully resolve people issues and ensure that attrition is well below the defined target.
QualificationsMinimum qualifications
  • Graduate (Any Discipline)
Preferred qualifications
  • Has strong understanding of balancing defaulted accounts, speak to end customers, resolve queries and the account.
  • Make process improvements to ensure delivery on all performance CTQs
  • Roll out various contests and other motivational tools for team from time to time.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

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Employement Category:

Employement Type: Full time
Industry: IT - Software
Role Category: Finance / Accounts / Tax
Functional Area: Not Applicable
Role/Responsibilies: Assistant Manager - Collections

Contact Details:

Company: Genpact India
Location(s): Jaipur

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₹ 1.5 - 3.5 Lakh/Yr

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Genpact India

Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...

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