Manager - Collections
- Genpact India
- 2 to 6 Yrs
- Jaipur
- 5 years ago
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Job Description
* With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us. Are you the one we are looking for We are inviting applications for the role of Manager, Collections We re looking for someone who will passionately resolve people issues and ensure that attrition is well below the defined target Leading operations and spearheading processes for excelling business targets for the Business Unit Responsibilities- Meet all people management metrics: Responsible for Attrition, Manpower requirement, Capacity planning,
- Utilization and Scheduling, efficiency per person, Monitoring, Time management, SU, SOW, BCP, Reports, Dashboards, other deliverables as required
- Implementing short/long term plans for achievement of process objectives.
- Driving Continuous Improvement Initiatives
- Develop and implement measurement systems and provide insightful analytics around the metrics.
- Deep technical expertise and data orientation in Controllership, Management Information System and Service Delivery
- Communicate with the customer on a regular basis to discuss operational issues and CTQ delivery, Raise issues actively & build relationship, Understand customer issues aggressively, fix to get the Set goals for the team and communicate goals on a regular basis
- Coach & mentor people Motivating team with excellent people touch
- Productivity and Process Transformation commitment and upstream improvement opportunities using Lean Six Sigma.
- Graduate (with any discipline)
- MBA Preferred
- Meaningful experience in Inbound customer service
- Banking background in cards and retail banking will be an added advantage
- Excellent interpersonal & Management skill
- Ability to work & communicate with people across interpersonal unit
- Excellent analytical skills with ability to problem solving
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Finance / Accounts / TaxFunctional Area: Not ApplicableRole/Responsibilies: Manager - CollectionsContact Details:
Company: Genpact IndiaLocation(s): Jaipur+ View Contact
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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