Team Leader, International operations @ Epicenter Technologies

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Team Leader, International operations

Epicenter Technologies
4 to 7 Yrs
Mumbai
5 years ago
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Job Description

Dear Candidate,

Greetings of the day!

We are Hiring for Team Leader, International operations

Responsibilities

lead a team of 15-20 voice associates,Meeting client defined goals on KPIs, liaise with support functions to ensure that associate grievances are addressed, skilled at Outlier management, data driven approach to analysis of under performance

Experience

1 year experience on paper as team lead managing voice operations in a international contact center

Technical Skills

Proficient in using MS excel and fair knowledge of MS Powerpoint

Management Skills

Logical thinking to dispute management, effectively lead people to a common goal, good at public speaking, plesant personality

Regards,
HR Team

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Operations Management / Process Analysis
Functional Area: Not Applicable
Role/Responsibilies: Team Leader, International operations

Contact Details:

Company: Epicenter Technologies
Location(s): Mumbai

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Epicenter Technologies

We at Epicenter are one of India's Leading Customer Contact Centreâ€™s providing Voice and Non Voice Services in the areas of Collections, Sales and Customer ServiceCompany URL: www.epicentertechnology.comJob Location: Bhayander West

Team Leader, International operations @ Epicenter Technologies

Home > Operations Management / Process Analysis