Quality Assurance Executive (Domestic)
- Epicenter Technologies
- 1 to 3 Yrs
- Mumbai
- 5 years ago
- Email to a friend
- Report this job
Job Description
Dear Candidate,
Greetings of the day!
We are Hiring for Quality Assurance Executive (Domestic)
Roles and responsibilities:
To manage transaction quality profile for a customer service / sales process for our domestic client
To conduct audits as per defined guideline and sampling for transaction monitoring
To ensure 100% closure of feedbacks
To create and publish regular audit reports with management and clients (daily, weekly, monthly)
To identify gaps and conduct feedback and refresher sessions with agents to improve sales and quality of calls
To drive process improvement initiatives
To drive calibration sessions with internal or external customers
To conduct training for group of agents, when needed
To conduct quality induction for new hire batch
Technical skills:
Should be well versed with MS Office (Word, Excel, PowerPoint and Outlook)
Should have excellent communication skills (written and spoken)
Preferred to have six sigma knowledge and understanding of basic QC tools
Must have good analytical skills to conduct various analysis and RCA on a weekly/monthly basis
Regards,
HR Team
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Quality (QA-QC)Functional Area: Not ApplicableRole/Responsibilies: Quality Assurance Executive (Domestic)Contact Details:
Company: Epicenter TechnologiesLocation(s): Mumbai
Similar positions
Epicenter Technologies
We at Epicenter are one of India's Leading Customer Contact Centre’s providing Voice and Non Voice Services in the areas of Collections, Sales and Customer ServiceCompany URL: www.epicentertechnology.comJob Location: Bhayander West
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in