Head : Training and Quality - Mumbai
- Mahindra Integrated
- 6 - 11 years
- Mumbai
- 3 years ago
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Job Description
Roles and Responsibilities
1) Manage the Training function which includes designing content, designing implementation models of training, certification processes. Training could be functional, behavioural and Client related. Responsible for execution, throughput and sustenance of training
2) Manage the Quality role which includes designing the evaluation sheet with the Client, structuring the evaluation methodology, identifying and implementing improvement measures. Responsible for maintaining high standards of quality in delivery of SLA agreed with Client
3) Process excellence - Design SOP for processes, eliminate NVA in processes, liaison with Client and Operations to ensure seamless process delivery by simplifying processes from end customer perspective
4) Manage Company's participation in various forums, panels, seminars, awards including designing of submissions
5) Manage Quarterly newsletter, website, linked-in page, Facebook page, content design for various marketing and other initiatives of the Company
Desired Candidate Profile
1) Graduate/Post Graduate
2) Six Sigma Black Belt
3) Should have managed a team size of 15-20 people minimum
4) Should have prior experience in managing Training and Quality team
5) Should have prior experience in BPO
Behavioral Requirement
1) Excellent in spoken and written English
2) Ability to lead a team especially through exceptional circumstances
3) Inter-personal skills and ability to liaison between Client and Operations to ensure quality of delivery
4) Eye for detail in terms of process improvements
5) Technology bent of mind with exposure to tools such as MS Projects, Quality monitoring tools etc.
Interested candidates can share their updated CV at "MI***A@ma*****a.com" with subject line mentioned as "CV_T&Q".
Job Classification
Industry: BPO, Call Centre, ITeSFunctional Area: Strategy, Management Consulting, Corporate Planning,
Role Category: Corporate Planning/Consulting/Strategy
Role: Corporate Planning/Consulting/Strategy
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Any Postgraduate in Any Specialization
Doctorate: Ph.D in Arts & Humanities, Literature
Contact Details:
Company: Mahindra IntegratedAddress: Mahindra Information Technology Centre Building,5t, h Floor,Opp Mahindra and Mahindra Yellow Gate,Akur, li Road,Kandivali East, MUMBAI, Maharashtra, India
Location(s): Mumbai
Keyskills: Training Content Designing Process Excellence Maintenance Operations
Mahindra Integrated
Mahindra Integrated Business Solutions is an Advisory and Business Process Management Services company with proven expertise in the areas encompassing Strategy to Execution. MIBS is one stop solution for any outsourcing need of client. Our people work across more than 12 industry sectors w...
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