Research/Remediation Analyst 3
- Wells Fargo
- 6 - 10 years
- Bengaluru
- 5 years ago
- Email to a friend
- Report this job
Job Description
About the Role
You will work as part of FHA Claims Part A and NR claims where you are responsible to claim the expenses that were incurred by Wells Fargo on defaulted properties which were insured by FHA. Responsibilities
Responds to and researches and resolves escalated inquiries and complaints requiring special handling and that may have been forwarded by mgmt committee members, agencies, and/or senior business leaders.
This may include a review of in-process, closed or cancelled single loan/credit exceptions, applications, claims, files and/or on-line transactions, etc., individually or in aggregate, to determine if processes/documents are in compliance with internal company requirements, contractual terms/conditions, insurer guidelines, investor requirements and/or government regulations or to perform remediation activities.
Performs intake to determine appropriate course of action, conducting investigative steps to fully identify the issues, researching product information, terms, conditions, contracts, etc., creating correspondence as needed, processing complex and/or corrective transactions on-line (including monetary and non-monetary actions).
Communicates with others (including customers, merchants, clients, executives, agencies, regulators, bankers) to ensure resolution/negotiation of sensitive and/or time-critical matters.
May serve as an intermediary to resolve disputed matters; negotiates and enacts settlements.
For transactions identified with material deficiencies, provides feedback to internal and external customers, including identification of fraud red flags and inconsistencies.
Analyzes transaction quality/deficiencies, risks, and offsets and recommends solutions.
Has similar authorities as first tier supervisors to make override decisions; refers recommendations exceeding authority levels and/or items unable to meet resolution to management for review.
Other duties include project work related to process improvements, performance of ongoing reviews as needed.
Typically generates reports and summarizes results.
Typically performs team leadership, provides work direction. Acts as a mentor to lower level team members; may assist with their development. Require knowledge of FHA Part A and No Recoverable claims Essential Qualification
Degree in any discipline and work experience to include working with and understanding of Loan
Team player with proven capability to effectively work with peers.
High level of accuracy and attention to detail.
Demonstrated mathematical and analytical skills
Ability to work well under pressure of meeting Service Level Agreement deadlines.
Excellent oral and written communication skills
Ability to work independently and as a team, with ability to prioritize multiple tasks
Excellent typing skills
Good communications and organizational skills
Multi-tasking essential
Strong Analytical Skills
Job Classification
Industry: Banking, Financial Services, BrokingFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations, Role Category: Back Office/Web/Transaction ProcessingRole: Back Office/Web/Transaction ProcessingEmployement Type: Full timeEducation
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not RequiredDoctorate: Doctorate Not RequiredContact Details:
Company: Wells FargoLocation(s): Bengaluru
Keyskills: Business services Analytical skills remediation Automation Service level Claims Voice support Investment management Analytics Wholesale
Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community- based financial services company with $1. 9 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more ...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in