Systems Operations Engineer
- Wells Fargo
- 4 - 7 years
- Bengaluru
- 5 years ago
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Job Description
About the Role:
- This role will be responsible monitoring the production support environment by interfacing with team members, resource coordination for production and performing escalations.
- Expectations are to ensure optimum availability is achieved and provided for our external customers and internal partners through the effective use of resources for supporting end-to end system availability and performance.
- Work in a fast paced, high energy environment that requires constant attention and decision making.
- Triage reported production events including making decisions on what action to take.
- Incident management tasks including excellent verbal and written communication and coordination skills. Will need to be able to facilitate active production troubleshooting bridge calls, compose business communications regarding impacts with a high degree of accuracy, and assess the correct severity of an incident based on documentation and active understanding of the impacts.
- Perform role of Resource Manager for production including resource assignment across production bridgelines, reconvene coverage, monitor the triage process and coordinate breaks and lunches.
- Monitor team member work quality and ensure processes are followed.
- Work with the manager for any team member coaching required.
- Ensure the workforce is maintained at adequate readiness levels and the best skillset is matched with the appropriate production event.
- Escalate production events by interfacing with Availability senior management.
- Some overtime may be required to provide coverage for incident support and enterprise release implementations.
- Conduct training for both new and existing (refresher) procedures, processes and applications.
- Ability to work in a high-paced, collaborative, and virtual team environment.
- 5+ years of systems support analysis experience
- Excellent verbal and written communication skills.
- 3+ years experience with production support.
- Demonstrated experience in facilitating virtual, enterprise-level meetings for production events.
- Intermediate level experience with incident management, problem management, and change management.
- Demonstrated ability to assess and support complex technical issues and initiatives related to large-scale systems.
- General knowledge of application and infrastructure domains, including Web, Application, Database, and Server technologies.
- Demonstrated knowledge of downstream/upstream impacts of technology solutions.
- Ability to work in a high-paced, collaborative, and virtual team environment.
- A related 4-year degree or equivalent work experience.
- Knowledge of Netcool and TBSM monitoring screens
- Knowledge of Everbridge paging and InterCall Call Supervisor applications.
- Business Process Knowledge such as Digital Banking, Community Banking, Wholesale Banking, Wealth Advisors, Trading, or Consumer Lending.
Job Classification
Industry: Banking, Financial Services, BrokingFunctional Area: IT Software - Application Programming, Maintenance, Role Category: Admin/Maintenance/Security/DatawarehousingRole: Admin/Maintenance/Security/DatawarehousingEmployement Type: FreshersEducation
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not RequiredDoctorate: Ph.D in MedicineContact Details:
Company: Wells FargoLocation(s): Bengaluru+ View Contact
Keyskills: Business process Business services Change management Production support Wholesale banking Problem management Agile Incident management Troubleshooting Analytics
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Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community- based financial services company with $1. 9 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more ...
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