Hiring Production Support Lead
- Varda
- 8 to 13 Yrs
- Mumbai
- 5 years ago
- Email to a friend
- Report this job
Job Description
Hiring Production Support Lead
Experience: 7-8+ years
CTC : 14-15 LPA
Location: Mumbai
Location Boundary : Churchgate to Borivali / CST to Dombivli / Kurla to CST
Responsibilities:
- Providing leadership and guidance for the Production Support team members and guaranteeing seamless support to the application users across multiple geographic regions.
- Lead governance meetings with the business sponsors to develop a plan for continuous service improvement.
- Project manage (coordinate, plan and execute) the service transition activities for all strategic, roadmap projects.
- Prioritizing production incidents, requests and problems as needed, to maximize the output of the Production Support team.
- Identifying long-term trends, prioritize RCA queues and working with product management to prioritize development effort for periodic releases.
- Providing up-to-date statuses to all stakeholders including senior management on incidents and requestsacross all applications.
- Lead the coordination with the Help Desk to establish best practices and improve performance of incidenthandling.
- Develop business opportunities with the current users and build on relationship management.
- Collaborate with other cross-functional teams to ensure ongoing and effective communication with the business.
- Reviewing Root Cause Analysis documents and sharing them with the BA and Development teams.
- Working with the Technology Training Group as needed to train end-users for offices worldwide, includingthe creation and update of training materials.
- Look to implement Follow-The-Sun support model
Qualifications:
- BS degree in Information Systems, Computer Science, Computer Engineering or equivalent.
- Graduate degree in Computer Science or related field, or MBA a plus.
- 8+ years of solid, diverse work experience in IT including experience in Technology Operations / Infrastructure
- At least 5-7 years relevant work experience in a comparable, IT support related role in the financial industry.
- Leadership experience in the management of onshore and offshore teams is required
- ITIL v3 Foundation certification would be a plus
To fix a slot of Interview Call Jyoti @ 7506282***
If profile is not suitable for you please pass on same to your friends & colleagues.
Thanks n Regards
Jyoti
7506282***
Employement Category:
Employement Type: Full timeIndustry: Advertising / MR / PR / EventsRole Category: Product ManagementFunctional Area: Not ApplicableRole/Responsibilies: Hiring Production Support LeadContact Details:
Company: VardaLocation(s): Mumbai
Varda
As an HR consultancy firm, our scope at Varda HR goes beyond simply hiring staff. Of course, we’ll provide the usuaAs an HR consultancy firm, our scope at Varda HR goes beyond simply hiring staff. Of course, we’ll provide the ul HR consultancy services of identifying and hiring the r...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in