Service Desk Analyst - Noida - IDS Infotech
- IDS Infotech
- 1 - 3 years
- Noida, Gurugram
- 5 years ago
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Job Description
Roles and Responsibilities
- Provide Tier 1 level technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either on remote support or over the phone.
- Expert in managing, maintaining, and support Windows 7+ based end-user computing devices.
- Hands-on experience servicing/troubleshooting desktops, laptops, printers, mobile devices, and other peripherals.
- Experience supporting Microsoft Office, Office 365 administration, and other application software.
- Answers evaluate and prioritize service requests via phone, voicemail, email, and in-person for users.
- Performs move/add/change tasks for desktop/laptop hardware and software systems.
- Experience managing remote desktops, Citrix, VMware View environments.
- Meet SLA requirements for problem resolution.
- Log and track issues in our service management tools.
- Support VOIP telephony systems and video conferencing hardware and software.
- Learn eDiscovery applications to assist with support across the organization.
- Maintain best practices on security for supported applications.
- Keep manager and other team members informed of trends, delays, or complications that arise during the normal course of work.
- Collaborate with other IT team members as needed.
- Participate in the creation and maintenance of IT standards and procedures.
- Support the vision and values of the company and the team through role modeling and encouraging desired behaviors
- Flexible in working in night shifts.
Desired Candidate Profile
Desktop Support, System Engineering, Microsoft Certified, End User Support, networking, LAN, WAN basics, technical activities, Communication skills
If Interested kindly share cv's at pr******a@id**l.com or contact me at +91-7743079*** for discussion.
Job Classification
Industry: BPO, Call Centre, ITeSFunctional Area: IT Hardware, Technical Support, Telecom Engineering, Role Category: Technical SupportRole: Technical SupportEmployement Type: Full timeEducation
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Any Postgraduate in Any SpecializationDoctorate: Doctorate Not Required, Any Doctorate in Any SpecializationContact Details:
Company: IDS Infotech Ltd.Address: IDS Infotech Ltd, A-90, Ground Floor, Sector 02, NOIDA, Uttar Pradesh, IndiaLocation(s): Noida, Gurugram
Keyskills: Networking WAN End User Support System Administration System Support Troubleshooting Communication Skills Desktop Support Remote Support IT Service Desk Technical Helpdesk Service Desk Technical Support LAN Incident Management
IDS Infotech
Established in 1989, IDS Infotech Ltd. (IDS), has been a preferred Business Process Management and Software Solution provider to Fortune 500 companies and AM100 law firms worldwide for over two decades. A team of over 1,000 trained and skilled professionals, work round-the-clock to deliver quality s...
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