Networking support engineer in product based @ Teamware Solutions

Job Description

Greetings from Teamware solutions!!!

We have a good opportunity with one of our product based company

A Support Professional is responsible for providing quality support for Microsoft Windows Server with a high degree of customer satisfaction; provide responsive and reliable technical solutions and information to Microsoft customers.

General Responsibilities:

Represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service in regard to finding solutions for technically complex problems identified in Microsoft products.
Solve highly complex level of problems, involving broad, in-depth product knowledge or in-depth product specialty; may include support of additional product line. Frequently, these problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer skill.

Responsible for efficiently managing the relationship with these customers and thoroughly documenting their cases.

Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues. Collaborate with Tech Leads and escalation resources when appropriate

Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.

Consistently share best practices with team members. Acts as a technical resource for broad and complex issues and may typically be assigned to moderately strategic accounts. Ability to develop and deliver in depth technical training to other engineers.

Write complex technical articles and sample programs for knowledge base.

Maintain strong working knowledge of pre-release products and take ownership for product improvement in key product areas.

So what do we do in the Windows Networking Team ?

We troubleshoot on the Windows Networking Stack part of the below Technologies

# Microsoft Windows DNS /DHCP server

#Tcp/ip Networking Component

# SMB protocol

# DFSN /Work folders /CSC

# Wireless /VPN/NPS/aoVPN

# Firewall /Ipsec

#DA (Direct Access)

#Bluetooth

#Branch Cache

#BITS(Background Intelligent Transfer Service)

#IPAM Management

#NFS

#WebDAV

#NCSI- Network Connectivity status Indicator

#WebDAV

#Win HTTP

#WIP- Windows Information Protection

Candidates Profile

Strong Experience in Network Operations (Windows Networking)

• Strong Experience in DNS, DHCP, TCP/IP, Routing, NLB, Subnetting, Wireless etc.
• MCSE desired on the Windows 2008R2/2012/2016 and above
• 3+ years of experience in administering Microsoft Windows 2008R2 Server and above.
• Good English Communication Skills - Spoken and Written (including technical writing)
• Logical Troubleshooting and problem-solving skills
• Excellent customer Service skills and effective learning skill

Candidates Profile

Strong Experience in Network Operations (Windows Networking)

• Strong Experience in DNS, DHCP, TCP/IP, Routing, NLB, Subnetting, Wireless etc.
• MCSE desired on the Windows 2008R2/2012/2016 and above
• 3+ years of experience in administering Microsoft Windows 2008R2 Server and above.
• Good English Communication Skills - Spoken and Written (including technical writing)
• Logical Troubleshooting and problem-solving skills
• Excellent customer Service skills and effective learning skills

Intersted candidate can share cv to bh*********e@tw**l.com

Phone number: 8553381***

Job Classification

Industry: IT-Software, Software Services
Functional Area: IT Software - Application Programming, Maintenance,
Role Category: Admin/Maintenance/Security/Datawarehousing
Role: Admin/Maintenance/Security/Datawarehousing
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: MBA/PGDM in Marketing
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required

Contact Details:

Company: Teamware Solutions (QUANTUM LEAP CONSULTING PVT L
Address: 201-203, I Floor, Oxford Chambers, Rustam Bagh road, Off HAL Airport Road, Bangalore 560 017, INDIA
Location(s): Bengaluru
Website: https://teamwaresolutions.net/

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Keyskills:   Networking TCP/IP Subnetting NLB Wireless Networking DNS Routing DHCP