Hexaware is hiring For Lead Universal Trainer
- Hexaware Technologies
- 4 - 9 years
- Mumbai
- 5 years ago
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Job Description
Hello Everyone,
Hexaware is currently hiring for Lead Communication/ Soft-skills/Process Trainer -International Process
JOB DESCRIPTION :
Review Existing Training Materials and Identify need for updating the same. Should be able to create new content as and when necessary basis TNIs/TNAs of the center.
Conduct and periodically review contents/initial training material of the initial training of New Hires of the process and existing employees alike.
Develop and conduct Refreshers based on Training needs for existing Agents and help prepare them for the job w.r.t communications and behavioral requirements.
Using trending data from Quality Assurance reports, create one-on-one or group trainings to resolve training discrepancies on the lines of Communication and Behavioral defects.
Evaluate clients and orgs training requirements and establish training goals/completion milestones
Develop and implement client-specific training programs and material using input from Project Managers, client training materials and Knowledge System contents for processes. Similar flow is done for org level requirements via feedback and survey mechanisms to run behavioral training workshops.
Develop content specific to training needs of the org in a precise manner to meet the objectives of the program/learning objectives.
Coordinate training activities looping in Hexaware and client stakeholders.
Facilitate role-playing, test, certification, and remediation as required.
Requirement:
Should have experience into communication training / soft skills training/ Process Training
Should have handled international process as an Trainer
Excellent communication skills
Should be comfortable working in night shifts
70% Communication or VNA Training and 30% Process Training
Interested candidate can share updated resume on Ne***4@he*****e.com
Contact Person: Neha Shaikh
Job Location: Navi Mumbai, India
Job Classification
Industry: BPO, Call Centre, ITeSFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations, Role Category: TrainingRole: TrainingEmployement Type: FreshersEducation
Under Graduation: Graduation Not RequiredPost Graduation: Any Postgraduate in Any SpecializationDoctorate: Doctorate Not RequiredContact Details:
Company: Hexaware TechnologiesAddress: Ground Floor of Incubation Center, Loma IT Park, NAVI MUMBAI, Maharashtra, IndiaLocation(s): Mumbai
Keyskills: Behavioural Training Softskills Training VNA Trainer Communication Trainer VNA Voice and accent training Process Trainer Soft skills Training Behavioural Skills Voice and accent Communication Training Behavioral Training VNA Trainng Soft Skills Trainer
Hexaware Technologies
Hexaware BPS is a unit of Hexaware Technologies Ltd. We are currently staffed at 2000+ people across Navi Mumbai (Mahape) Chennai, Nagpur and US. Ranked 15th in the NASSCOM Top 20 IT Software & Services Exporters from India, we also rank among the Top 20 Best IT employers in India by DQ-IDC fo...
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