Operations Analyst - Uk Mnc - Uk Shift
- Blenheim Chalcot
- 1 - 4 years
- Mumbai
- 3 years ago
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Job Description
Company Name: Blenheim Chalcot IT Services India Private Limited
Excellent opportunity to boost your career in a FinTech start-up.
Process: UK Process
Shifts: UK Shift, (Sat & Sun off)
Total Experience Required: 0.6 to 4 years
Role Overview:
Were looking for a detail-oriented Operations Analyst with analytical and problem - solving skills to join our growing Operations Team. You'll be responsible for managing key processes end-to-end. Youll need to understand our product and platform inside out.
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Role Responsibilities:
Setting up customer repayments within agreed timeframes across our product portfolio.
Monitoring payment notifications and actioning the applicable payment tasks.
Updating customer information to ensure the business is requesting and processing the correct repayments.
Identifying customers who have repaid in full and issuing refunds to customers who have overpaid.
Pulling together repayment and process data required by the Operations team.
Resolving customer queries over emails and chats
Skills Required:
Excellent analytical and numerical skills.
Good communication skills (in English).
Proficient in Office 365 and in particular Excel.
Manage end-to-end operational processes.
Outstanding attention to detail.
Good in managing data sets.
Handle a fast-moving environment and interact with a wide range of people.
Great at solving problems and are able to prioritize and resolve issues.
Thanks,
Akanksha
ak***********a@bl************t.com
HR Team
Blenheim Chalcot IT Services India Pvt. Ltd
Job Classification
Industry: BPO, Call Centre, ITeSFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Back Office/Web/Transaction Processing
Role: Back Office/Web/Transaction Processing
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: M.A in Any Specialization, Other, M.Com in Any Specialization, Any Postgraduate in Any Specialization, MBA/PGDM in Any Specialization, PG Diploma in Any Specialization
Contact Details:
Company: Blenheim ChalcotAddress: 103-104, B wing,,1st floor,Fulcrum Hiranandani bus, iness Park,Sahar Airport Road,Andheri east, , MUMBAI, Maharashtra, India
Location(s): Mumbai
Keyskills: Data Management Communication Skills Excel Customer Service Problem Solving Advanced Excel UK Shift Office 365 Email Process Chat Process MIS Customer Care International Process Customer Operations Operations UK Process International Voice Process
Blenheim Chalcot
We are venture builders, not venture capitalists. We invest more than just funds; we invest our knowledge and experience, our ideas and our infrastructure.Working alongside entrepreneurs and co-founders, we support our ventures from startup to scale to exit, giving them access to the global ...
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