Hiring General Manager Operations
- Hexaware Technologies
- 14 - 24 years
- Chennai
- 5 years ago
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Job Description
Job description
Position Objective
The incumbent would be part of the delivery team and the primary responsibility will be to lead the overall account, manage internal teams, interact with Client, attending Client calls, maintaining the PnL for the accounts being handled, regular stake holder (internal and external) interactions, deal with Client/team issues, review performance regularly, ensure that the process is metrics driven and provide guidance to the Managers on floor and suggest changes as and when necessary in order to improve the process.
Education:
- Mandatory: Graduates from any stream
- Desirable: Postgraduate/Management degree from any stream
Experience:
- Minimum 12-14 years of work experience in a Voice program from premium contact centers.
- Should have managed a team size of 200+ with a direct span of 4-5
- Minimum 3 years of work experience in background verification voice process or International process as a Sr. Operations Manager
- Needs to be high on responsibility and ownership
- Should have knowledge on making and managing the PnL of account
- Demonstrated ability to understand staffing, process efficiencies, and goal achievement while managing contact center cost
- Should have exhibited excellent problem solving, critical thinking and communication skills, a detail-oriented personality, and a collaborative spirit
- Proven demonstration of ability to work with diverse team members and manage multiple and competing priorities
- A commitment to being attentive, persistent, and flexible. Also protective of the integrity and purpose of our organization
Soft Skills:
- Should express excellent leadership qualities and spearhead the team.
- Excellent English verbal communication skills enabling client expectation management
Mandatory:
- Adherence to company policies, rules and regulations
- To follow quality processes thoroughly using checklist standards.
Responsible for complying with all QMS and ISMS Policies and procedures
Note: Looking for Manager from Inbound & Outbound International Process, interested
candidate please forward your resume on Pr****5@he*****e.com
Job Location: Mumbai- Ghansoli/Chennai- Kandanchavadi
Help me with below following details:
Total Experience:
Exp in International Process:
Experience in Inbound:
Experience in Outbound:
Span Handled:
Reportees:
Current CTC:
Expected CTC:
Notice Period:
Email Id: Pr****5@he*****e.comoles and Responsibilities
Job Classification
Industry: BPO, Call Centre, ITeSFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations, Role Category: Senior ManagementRole: Senior ManagementEmployement Type: Full timeEducation
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Any Postgraduate in Any SpecializationDoctorate: Any Doctorate in Any SpecializationContact Details:
Company: HEXAWARE TECHNOLOGIES LIMITEDAddress: Loma IT Park Developers Pvt. Ltd,Ground Floor of I, ncubation Center,Plot No. G4/1,TTC Industrial Area, , Thane Belapur Road,Ghansoli, Navi Mumbai, NAVI MUMBAI, Maharashtra, IndiaLocation(s): Chennai
Keyskills: voice Senior Manager General Management Process Management Inbound Manager PNL service delivery Contact Center outbound General Manager Operations Operations Management International Background Verification
Hexaware Technologies
Hexaware BPS is a unit of Hexaware Technologies Ltd. We are currently staffed at 2000+ people across Navi Mumbai (Mahape) Chennai, Nagpur and US. Ranked 15th in the NASSCOM Top 20 IT Software & Services Exporters from India, we also rank among the Top 20 Best IT employers in India by DQ-IDC fo...
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