Hiring Tech Support Analyst For leading Fin.
- Kanary Staffing
- 2 - 4 years
- Hyderabad
- 5 years ago
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Job Description
Dear Candidate,
One of our leading Fin. Tech Product based Clients in Hyderabad is looking for Technical Support Analyst roles.
Exp.: 2 - 4 Years
Loc: Kokapet, Hyderabad
Shift: Rotational (Including Night shift)
Skills: Excellent Communication skills, should have experience with Global interaction to resolve client Queries.
Notice Period: 1 Month or less
About the Team:
The Technical Support Analyst is part of a global team that demonstrates personal confidence, commitment, and a passion for excellent customer service.
Responsibilities:
Handles first and second level of support via inbound calls/chats/emails from our global clients, both internal and external, in a call center environment.
Take escalations from our Tier 1 Team
Act as Subject Matter Expert with ability to walk internal and external clients through using all products.
Work closely with clients and our Product/Operations/Development Teams to identify defects and product improvements, leading conference calls and acting as liaison between the groups.
Consistently attain high quality scores and customer satisfaction ratings according to department goals.
Required Qualifications:
- Education - College degree (Associates, Bachelors, Technical School) or equivalent work experience
Knowledge about configuring and troubleshooting Adobe and Microsoft Office products
Knowledge about configuring and troubleshooting all modern browsers (Chrome, Firefox, Internet Explorer, etc.)
Knowledge capturing and reviewing web traffic logs
Knowledge of basic networking and LAN infrastructure
Knowledge of basic of SQL reporting
Knowledge of basic of APIs
Excellent communication skills (verbal and written) in English (and a second language, if applicable)
Work well in a fast-paced, high volume environment
Strong time management/multitasking skills
Excellent team player
Quick learner (can learn independently)
Self-starter
Passion for technology
Available for overtime work as needed
Desired Qualifications:
2-4 years' experience in a service-oriented call center environment
Experience supporting SaaS products
Experience supporting mobile applications
Experience supporting Mac
Knowledge of networking and LAN infrastructure
Knowledge of SQL reporting
Knowledge of building and supporting APIs
Experience supporting SSO
Knowledge of Sharepoint
Experience using the following ticketing system (ServiceNow, JIRA, Oracle Service Cloud)
If interested, send CVs to jo*s@ka***********g.com
Job Classification
Industry: IT-Software, Software ServicesFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations, Role Category: VoiceRole: VoiceEmployement Type: Full timeEducation
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Any Postgraduate in Any SpecializationDoctorate: Doctorate Not RequiredContact Details:
Company: Kanary Staffing Private LimitedLocation(s): HyderabadWebsite: https://www.kanarystaffing.com/
Keyskills: Customer Service Product Operations Inbound Calls Calling Customer Satisfaction Troubleshooting IT Support Communication Skills Tech support Technical Support Escalations Night Shift Call Center
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