Systems Operations Engineer - Hyderabad
- Wells Fargo
- 8 - 12 years
- Bengaluru
- 5 years ago
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Job Description
About the Role
This is a position with the storage administration, operations, hygiene, technology refresh, upgrades and production support team in India. This team performs storage operation, technology refresh, patching and hygiene activities on NAS storage. This is a 24/7/365 team that works in shifts on rotation basis, weekend night shifts will also be a part of the duties of this engineer. Reporting on daily activities, warm shift hand-offs, monthly metrics reporting, coordination with US, India resources for getting the day's job done. Responsibilities
- Effective partner management across the globe.
- Act as primary customer interface for day to day issues and queries
- Responsible for coaching and mentoring less experienced team members on handling day to day work both technical and on process level.
- Identify and drive process improvement initiatives within the team.
- Develop and support routine operational activities with automation.
- Must be able to provide SME coverage for all high impact visible production issues.
- Perform root cause analysis and identify preventive action plan.
- Understand end to end delivery in terms of upgrades, refresh, production support and work order handling.
- Ensure maximum uptime according to the SLA.
- Understanding of Multi-geo support environment.
- Improves and maintains customer and employee satisfaction.
- Work closely with peer teams to deliver high availability and optimum performance for customers.
Essential Qualifications
- University degree in technical or related discipline.
- Experience of more than 8 years in SAN Storage Administration.
Desired Qualifications
- 8-12 years of experience in Plan, Build, Operate Maintain - EMC, Hitachi, Brocade and Cisco storage systems
- Familiar with programming knowledge such as Perl, Python, Shell scripting.
- Good Understanding of DevOps tools like Puppet , Ansible , Docker ,Github Jenkins.
- Good to have awareness of Cloud technologies like OpenStack , Azure , AWS and Cloud Foundry.
- Good Understanding of Automation Tools like HPSA,HPOO and ability to develop scripts to accomplish mass deployments.
- Advance level of experience with SAN storage troubleshooting.
Job Classification
Industry: Banking, Financial Services, BrokingFunctional Area: IT Software - Other, Role Category: Admin/Maintenance/Security/DatawarehousingRole: Admin/Maintenance/Security/DatawarehousingEmployement Type: Full timeEducation
Under Graduation: B.Tech/B.E. in Production/IndustrialPost Graduation: Post Graduation Not RequiredDoctorate: Any Doctorate in Any SpecializationContact Details:
Company: Wells FargoLocation(s): Bengaluru
Keyskills: SAN Networking Production support Process improvement Perl Troubleshooting cisco Operations Information technology Analytics
Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community- based financial services company with $1. 9 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more ...
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