Tech Operations Sr Associate - Hyderabad
- Wells Fargo
- 3 - 6 years
- Hyderabad
- 5 years ago
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Job Description
About Role:
The position will use Role Based Access Control (RBAC) methodology to manage access risk associated with entitlements. This position will communicate effectively with customers and be proactive in providing service by owning the access process with the customer and see issues through to resolution. This position will provide Stellar customer service to our internal team mates through an established access process while mitigating risk. In addition, the position will be expected to provide subject matter expertise to both line of business partners as well as others within the access facilitation process. Responsibilities :
- Following established guidelines, responding to inquiries concerning access, processing, and requesting status.
- Lead the team on behalf of Manager.
- Responsible for Metrics and Reporting Queue Management.
- Ensuring Line of Business (LOB) adherence with RBAC methodology.
- Documenting and resolving complex problems regarding WIAM applications and escalating to senior staff or management when solution is unclear.
- Providing monitoring of customer transactions through the WIAM applications to ensure all transactions are processed.
- Recording inquiries and resolving issues or directing requests to appropriate technical area or vendor. Tracking the status and following up to ensure client satisfaction.
- Managing nonstandard access requests that require coordination with enterprise contacts on the gating process.
- Providing technical consultative services to ensure team members are requesting entitlements that meet their needs, are approved for use in the environment and comply with LOB templates.
- Display proficiency in navigating the front and back ends of Business Online Ticket System (BOTS) in order to effectively assist users.
- Lead projects as assigned.
- Team members are scheduled for an 8-hour shift, but since this is a production environment, overtime and/or schedule changes will be necessary at times.
Job Classification
Industry: Banking, Financial Services, BrokingFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations, Role Category: Back Office/Web/Transaction ProcessingRole: Back Office/Web/Transaction ProcessingEmployement Type: Full timeEducation
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not RequiredDoctorate: Doctorate Not RequiredContact Details:
Company: Wells FargoLocation(s): Hyderabad
Keyskills: Automation Access management Information security Customer service Subject matter expertise Risk management Analytics Monitoring Wholesale
Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community- based financial services company with $1. 9 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more ...
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