Hiring Fresher Process associate ( Voice) @ Randstad

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Hiring Fresher Process associate ( Voice)

Randstad
0 - 3 years
Bengaluru
5 years ago
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Job Description

Hiring Fresher Process associate ( Voice Process ) || Salman 9738998*** ( Only What's app )

Roles and Responsibilities

         Working in a 24/7 environment, supporting enterprise customer DataCentre Technologies. ( International Voice Process.)
         Monitoring Infra monitoring tools, consoles, mailbox and ticketing in ITSM tool.
         Receiving customer calls and logging tickets in ITSM tool.
         Event management for the tickets, following up with internal teams, customers and vendors.
         Responsible for meeting resolution SLA.
         Prepare reports - daily/weekly/monthly reports.
         Follow up with customers to ensure the issue has been resolved.
         Follow standard help desk procedures
         Routing calls / cases to respective teams Skill based

Perks and Benefits

Free Transport ( As of now Work From Home )

Eligible for Medical Insurance.

Excellent Work Environment & Work Culture.

Minimum Eligibility:-

Graduation is Must.

Should be Flexible in Rotational Shifts.

5 Days of Working & 2 Days Off( Rotational Off)

Interested candidates can mail your resume to sa********n@ra*****d.in or Whats app 9738998***

Job Classification

Industry: Recruitment, Staffing
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Back Office/Web/Transaction Processing
Role: Back Office/Web/Transaction Processing
Employement Type: Contract

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required

Contact Details:

Company: Randstad India
Address: OLD NO. 5 AND 5A, NEW NO. 9,,RANDSTAD HOUSE,PYCROF, TS GARDEN ROAD,NUNGAMBAKKAM, , Chennai, Tamilnadu, India
Location(s): Bengaluru

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Keyskills: Customer Relationship Customer Service Customer Support Technical Support Customer Care Voice Process Mba Fresher International Voice International BPO International Voice Process CRM

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₹ 1,00,000 - 2,75,000 P.A

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Randstad

Our Client enables communications service providers to capture the full value of connectivity. The company's portfolio spans Networks, Digital Services, Managed Services, and Emerging Business and is designed to help our customers go digital, increase efficiency, find new revenue streams, and create...

Hiring Fresher Process associate ( Voice) @ Randstad

Home > Back Office / Web / Transaction Processing