Systems Operations Sr Analyst - Hyderabad
- Wells Fargo
- 4 - 8 years
- Chennai
- 5 years ago
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Job Description
About the Role
- This position is within Wholesale Technology area for their Level 2 team supporting their Customer Due Diligence application.
- As part of this team, you will be responsible to monitor application to ensure the application availability and stability, coordinate with various Business, Platform and vendor teams to ensure the deliverables are met within the Service Level Agreements.
- This role is for an individual contributor who will be responsible to support the application at L2 capacity Attain excellent application knowledge - Technical and Functional, perform Application Health Checks, status reporting, work on User Requests, Improvement/Automation and other BAU responsibilities.
- In addition, collaborate and follow up with Development teams and other Technology Partner teams to restore application from an outage (Incident Management) and perform Root Cause Analysis (Problem Management).
- Team works in 2 shifts between 06:30 AM to 10:30 PM IST and provides weekend support on rotational basis.
Job Responsibilities
- Develop excellent application and functional knowledge
- Work on User support tickets
- Build effective documentation
- Incident and Problem Management
- Identify automation opportunities and implement
- Monitor production environment
Essential Qualifications
- University degree (B.E. / B.Tech) in Technology.
- Hands on experience of 4+ years in IBM BPM application support and/or Development
- Hands on experience of 4+ years in Oracle or any other Database
- Self-starter with good verbal and communication skills
- Strong analytical and problem solving skills.
- IBM BPM and Integration Designer administration knowledge
- Exposure to App Dynamics, Splunk, BMC Remedy, ITRS Geneos, Autosys, JIRA
- Banking domain exposure primarily in Customer Due Diligence, KYC and AML
- IBM Integration Designer integration knowledge with IBM BPM
- Working knowledge of Micro-services and React JS will be added advantage
Job Classification
Industry: Banking, Financial Services, BrokingFunctional Area: IT Software - Application Programming, Maintenance, Role Category: Programming & DesignRole: Programming & DesignEmployement Type: Full timeEducation
Under Graduation: B.Tech/B.E. in Production/IndustrialPost Graduation: Post Graduation Not RequiredContact Details:
Company: Wells FargoLocation(s): Chennai
Keyskills: Application support Automation Business transformation Wealth management Development Manager Analytical Incident management Investment banking Asset management Oracle
Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community- based financial services company with $1. 9 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more ...
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