Service Desk Analyst (Voice process) / Technical Support / Technical Support Executive @ Savantis Solutions

• Respond to requests for technical assistance in person, via phone.
  
• Diagnose and resolve technical hardware and software issues. Research questions using available information resources.
  
• Advise user on appropriate action. Should know about SLA and severity/priority ( Person should aware Incident and service request definition ).
  
• Follow standard help desk procedures. Log all help desk interactions.
  
• Temp asset device allocation. Administer help desk software.
  
• Follow up with customers and users to ensure complete resolution of issues.
  
• Redirect problems to correct resource. Identify and escalate situations requiring urgent attention.
  
• Track and route problems and requests and document resolutions. Prepare activity reports in excel format.
  
• Inform management of recurring problems.

If you are Interested, please answer the following questions and WhatsApp to 09686564033 - Voice message. (WhatsApp only), no calls to this number are entertained.
Self-introduction (1 minute) + Talk about your work experience / Current job profile etc. (1-2 minutes) only 1 audio / video file to be shared. (Please mention in the message as Applying for SAV2-L1)
Since this is an immediate requirement, appreciate a prompt response on this. You can refer / forward this opportunity to any of your friends or colleagues who are looking for change at this time.