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DevOps Engineer @ Support. India

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 DevOps Engineer

Job Description

At Support.com we believe life is better when technology does what its supposed to do. We want to make that happen for everyone by enabling dramatically better support for a connected world. Our offerings change the way technology support is built into products, managed and delivered. Consider working with us on our full-service support environment (get.support.com) and the backend at Support.com Cloud, our next-generation SaaS solution for technical support, delivering on these core values:
Reducing customer effort through advanced tools embeddable in mobile and web apps. We embed in customer's support sites as well as our own full-service support offering.
Optimizing the interaction of support agents with customers via intelligent, contextual guidance; data-driven, step-by-step solutions; and modern visual remote tools
Providing actionable insights into support practices and real-world product performance through support interaction analytics and data from external systems
Building technology when it's within our core differentiation, or integrate other software when outside that mission
Join us as a DevOps Engineer responsible for maintaining the health and availability of Platform as a Service (PaaS), Software as a Service (SaaS), and Infrastructure as a Service (IaaS) offerings. We are seeking a dynamic individual with broad, hands-on technical experience in a highly technical environment. This role is heavily focused on scripting and automation of routine tasks to streamline the management of all facets of our environment. To succeed in this role would generally require that a candidate has a minimum of 5 years experience working in an enterprise IT environment in a senior system administrator role, ideally supporting more than 150 users.
Responsibilities :-

As a member of the DevOps Team, the DevOps Engineer is expected to work with Dev, QA and Production Operations to serve as a technical SME responsible for the IT Infrastructure and Platform as a Service offerings.
Design, build and execute against client's Software as a Service (SaaS), Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) offerings
Integrate and help define requirements for client's Infrastructure as a Service (IaaS) offering
Automate all aspects of infrastructure and platform services
Create the design, implementation, and ongoing management of systems that deliver against strict requirements for functionality, scalability, performance, and reliability.
Serve as a senior technical escalation point for critical pre-production issues and drives escalation/resolution of problems into Development, QA, and Operations teams.
Collaborate with development to design in-house monitoring tools/software for managing the SCM and Development Operations environments.
Adopt, customize and implement best practice DevOps policies and DevOps procedures.
Provide senior management with metrics and other reporting materials for the executive team.
Work closely with strategic planning groups to provide future technologies direction that fits executive vision.
Develop and define processes and procedures to proactively manage all pre-production and production environments.
Work with multiple in-house and external Software Configuration Management (SCM) teams to assist in new architectural needs and optimize existing environments to improve workflow and productivity.
Helps to build, automate and monitor our infrastructure
Accelerates Engineering Team productivity by creating scripts, tools, utilities or code to address issues with new projects and existing operational procedures
Develops codes, builds systems and tools to automate deployments and operations tasks more effectively and consistently
Essential Skills :-
5 years of senior level server administration experience in a large-scale production environment.
3 years cloud administration experience in development and production environments
Strong understanding of agile development workflow and process.
Strong understanding of quality assurance methodologies, workflow, and process.
Deep understanding of centralized (n-tier) and decentralized (microservices) application models.
Proven ability to conceptualize and implement a new architectures/infrastructure based on Business Requirements.
Experience with deployment of configuration management and automation solutions
Expertise in building scalable, high performance development and production infrastructure systems
Ability to rapidly assess, analyze, and resolve complicated issues with little initial information or direction and with varying degrees of ambiguity.
Proficient in scripting and programming languages.
Ability to prioritize and delegate responsibilities for multiple competing priorities in a fast-paced environment.
Excellent verbal and written communication skills.
Ability to work well with people and be both highly motivated and motivating.
Strong presentation and leadership skills.
Additional Skills and Experience Desired :-
Private & Hybrid Cloud Architectures
VMWare ESX (Hypervisor)
Dev Ops Continuous Integration and Delivery
Private and Public Cloud experience with many of the following:
oDocker
oKubernetes
oAWS
oMS Azure
oJenkins
CM Experience Salt is ideal
Scripting experience in Python, Bash, PowerShell etc.
Experience programming in C++, Java or .NET
Experience in TSQL, PLSQL, etc.
Solid understanding of HTML, HTTP, and other web-focused technologies
Experience integrating RESTful APIs across multiple technologies
Basic TCP/IP networking knowledge a plus
Previous roles in QA or QA Automation a plus
Education :-
A Bachelor's degree in systems engineering, computer science, management information systems, or a related field preferred. For the right candidate, we will consider an equivalent combination of education and work experience.
Current, relevant industry certifications such as MCITP or VCP a plus!
Support.com is an Equal Opportunity Employer

Employement Category:

Employement Type: Full time
Industry: IT
Functional Area: IT
Role Category: Network Administrator
Role/Responsibilies: DevOps Engineer

Contact Details:

Company: Support. India
Location(s): Bengaluru

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Keyskills:   cloud administration

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Support. India

Support.com, Inc. (NASDAQ: SPRT) is a leading provider of tech support and turnkey support center services, producer of SUPER AntiSpyWare® anti-malware products, and the maker of Support.com® software. Support.com services and products help leading brands deepen their customer relationships. Custo...