Your browser does not support javascript! Please enable it, otherwise web will not work for you.

Team Leader Inbound @ B K Arogyam

Home > Public Relations - Manager

 Team Leader Inbound

Job Description

Responsibilities:
Work closely with the team, motivating and coaching them
Hosting 1-2-1s and team meetings
Keeping up to date with business development and new product lines
Reporting to the Customer Service Manager
Manage day-to-day line activities, prioritize and make risk/impact assessments within existing processes and procedures towards achieving SLAs
Ensure training and development plans are maintained for all team members
Use company methodology, team input, and own initiative to ensure attendance and retention targets are achieved
Manage the fair and consistent application of performance management and disciplinary measures as necessary
Support the Operations Manager to highlight operational risks and areas for improvement
Lead and inspire a team of sales agents to deliver excellent levels of individual/team performance and customer satisfaction
Support the Head of Sales to deliver business targets and objectives and create a performance-orientated culture
Keep up to date with any industry changes affecting the business and relaying this knowledge back to the team
Work with the management team to identify and deliver positive change and business efficiencies
Deliver the allocated part of the operation within agreed budgets, service levels, and business targets
Escalate any appropriate problems to senior management
Support the Senior Manager to highlight operational risks and areas for improvement
Required Skills and Experience:
Team management experience
Coaching and communication skills
Minimum of 2 years experience within a contact center environment as a Team Manager
Experience within customer services
Excellent leadership and communication skills
Strong coaching and people-development skills through call listening, quality feedback, etc.
Ability to deal with demanding customers and escalations
Energetic and motivating individual
Creative thinking

Employement Category:

Employement Type: Full time
Industry: Advertising
Functional Area: Marketing & Communications
Role Category: Public Relations - Manager
Role/Responsibilies: Team Leader Inbound

Contact Details:

Company: B K Arogyam
Location(s): Varanasi

+ View Contactajax loader


Keyskills:   TL Team Handling Team Handling Sales

 Job seems aged, it may have been expired!
 Fraud Alert to job seekers!

₹ 110000 - 220000 IN

B K Arogyam

B.K. Arogyam and Research Center was started by from in Year 1979.This institution deals with the treatment of diabetes and kidney diseases and medicine,the organization provide have done Naturopathy, Yoga, Stotram, Acupressure, Mantra Medicine, Yagya Medicine, Panchakarma, etc and B.K Arogyam & Res...