Network & System Administrator || Incedo
- Incedo
- 2 - 4 years
- Noida, Gurugram
- 5 years ago
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Job Description
Experience: 2 - 3 Years
Location: Gurgaon
Primary Skills: Linux, Good understanding of ITIL framework, Jira / Servicenow , EM7 / Solarwinds.
Notice Period: Immediate to 30 days
Responsibilities:
- Good communicator with experience with US based support environment
- Clear communication (both written and verbal).
- Good technical documentation skills.
- Basic Linux CLI skills and basic Sys Admin skills.
- Experience on ticketing tool like Service Now & JIRA will be a plus.
- Sound understanding of IT service landscape.
- Good understanding of ITIL framework.
- Identify and interpret issues with impact through various sources (emails, user reports, monitoring tool alerts etc) and follow ITIL support procedures to respond
- Handle P1 and P2 issues, Initiate and handle bridge calls with clients as when required. Write end user mass communications, and share them as per process
- Coordinate with stakeholders/vendors for issue resolution and Root Cause Analysis
- Maintain and administer computer networks and related computing environments including systems software, applications software, hardware, and configurations.
- Perform infrastructure health checks and flag issues based on impact.
- Participate and contribute to CAB meetings for infrastructure changes.
- Performing disaster recovery operations and data backups when required.
- Manage and maintain EM7 & SolarWinds Monitoring Systems.
- Identify problems, and frequently present viable solutions to problems.
- Handle multiple priorities with multiple clients / ability to work in multi-client environment. Should be open to suggest and help implement process improvements and development opportunities for self and the team.
- Consistently demonstrates good customer service throughout the area of responsibility. Co-operate with other teams.
- Contribute to service desk teams and share volume for Incidents and request fulfilment
- Provide user administration support (Account provisioning, User On-boarding/Off-boarding, Access provisioning for specific systems, Grant, Modify, Remove User Access through Active Directory, Terminating User Access for Terminated Employees, User Access Administrator etc, De-provisioning accesses as when requested/required
Interested can mail your updated resume to bu********1@in******c.com with below subject line "SYS ADM & Noitce Period & Expereince"
Job Classification
Industry: Banking, Financial Services, BrokingFunctional Area: IT Software - Application Programming, Maintenance, Role Category: Admin/Maintenance/Security/DatawarehousingRole: Admin/Maintenance/Security/DatawarehousingEmployement Type: Full timeEducation
Under Graduation: Any Graduate in Any SpecializationPost Graduation: MBA/PGDM in FinanceDoctorate: Other DoctorateContact Details:
Company: Incedo Technology Solutions Ltd.Address: Plot No.-248,,,Udyog- Vihar,Phase- 4, , , GURGAON, Haryana, IndiaLocation(s): Noida, Gurugram
Keyskills: ITIL Framework Linux Servicenow Solarwinds System Administration jira
Incedo
Incedo Inc (formerly a part of the $4Bn Indiabulls Group) is a technology solutions and services provider headquartered in the Bay Area, USA with workforce across North America, South Africa and India (Gurgaon, Bangalore). We specialize in Data & Analytics and Product Engineering Services, with ...
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