End-User Computing || JC-001 @ ION Group

Job Description

Are you a techie with an innovative streak? Do you have creative ideas that need to be transformed to reality?

Welcome to Precision! Where Talent is nurtured, and Dreams come True.

We are a liberal group of people with varied dimensions of skills focused on the rapidly advancing fields of IoT, Biometrics, Cloud, IT Infrastructure & System Integration. We look forward to meeting bright minds who wish to leverage technology in all facets of life to achieve outcomes that matter to the society at large.

Precision is a buzzing hive of knowledge and technology and experiences with emphasis on "Precision" in what we do...
And whether it is a product we developed years back or a new cutting edge technology in the making, the name says it all.

We are looking for System Engineer at Chennai, Bangalore, Hyderabad, Mumbai, Delhi, Pune & Noida with 1 to 3 years of experience possessing the following skills:

Position System Engineer

Level L1 Support

Seniority level Associate

Employment type Full time

Job Function End user Support

Number of Vacancies 25

Industry Information Technology & Services

Education B.E/ B. Tech / Diploma / Any UG

Reporting to Service Delivery Manager /Team Lead

Windows Support 24/7

Job Description

• Trouble shooting of all types of Hardware (Desktops, Laptops, & Printers), software applications (Installation, configuration and troubleshooting of OS, MS Office)
• Installation and configuration of Windows/Linux based operating systems (Windows Xp, Vista,7,8 & 10)
• Good experience in Installation, configuring & troubleshooting of MS Outlook 2007/10/13/16 or Outlook Express, Office 365 & IBM Lotus note.
• Installation and Managing of antivirus products
• Taking Regular data backup and restoration of data & mail backup of MS outlook (PST files).
• Installation, Configuration of Biometric devices.
• Configuring & troubleshooting of Desktop/Laptops for L1 level & Managing data backup and recovery.
• Managing of DNS, Active Directory, basic window server
• Troubleshooting basic thin client issues.
• Basic troubleshooting of networking LAN, WAN, basic installation and configuration of Routing & Switching ).
• Call logging to ISP for LAN / WAN link & PRL line issues & having good knowledge in IPV4 addressing, switching (802.1q, STP), Routing (DHCP, RIP, EIGRP, OSPF, BGP) also arranging networks during video conferences.
• Configuring & Troubleshooting of Network printers, scanners & Local printers at L1 Level.
• Installation, configuration of Antivirus Cementech & MacAfee
• Resolving tickets within the SLA which is raised from End User side supporting through floor support/Remote support & Call support.
• Configuration and support for iPad & iPhone.
• Deployment and complete user configuration of new and guser PC workstation profiles utilizing window 7 or 10 Operating System.
• Monitoring the GSD and ITAM Software Requests by Remedy ticketing tool and giving support through remote by using RDC/dame ware mini remote control/SCCM Client tool and Support Center.
• Installation and managing of Video conferences

Required Candidate profile

• Minimum 1 to 3 years experience in a similar End user support role
• Any Bachelors degree / diploma (without any backlogs)
• Certification course completion on MCSE /CCNA will be added advantage.
• Willing to support under 24/7 support.
• Provide user support to quickly diagnose and resolve desktop issues.
• Good verbal & written communication skills.

Job Classification

Industry: IT-Hardware & Networking
Functional Area: IT Hardware, Technical Support, Telecom Engineering,
Role Category: IT Hardware
Role: IT Hardware
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization

Contact Details:

Company: Precision Group
Location(s): Chennai
Website: http://careers.precisionit.co.in

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Keyskills:   OS Installation Mail Configuration Printer Support Software Application Support DNS Windows Data Backup hardware trouble shooting Active Directory DHCP Basic Networking Resolving Tickets Remote Support Antivirus Installation SLA Management