End-User Computing || JC - 002
- ION Group
- 3 - 5 years
- Chennai
- 5 years ago
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Job Description
Are you a techie with an innovative streak? Do you have creative ideas that need to be transformed to reality?
Welcome to Precision! Where Talent is nurtured, and Dreams come True.
We are a liberal group of people with varied dimensions of skills focused on the rapidly advancing fields of IoT, Biometrics, Cloud, IT Infrastructure & System Integration. We look forward to meeting bright minds who wish to leverage technology in all facets of life to achieve outcomes that matter to the society at large.
Precision is a buzzing hive of knowledge and technology and experiences with emphasis on "Precision" in what we do...
And whether it is a product we developed years back or a new cutting edge technology in the making, the name says it all.
We are looking for System Engineer at Chennai, Coimbatore, Bangalore, Hyderabad, Delhi, Maharashtra & Pune with 3 to 6 years of experience possessing the following skills:
Position System Engineer
Level L2 Support
Seniority level Senior Associate
Employment type Full time
Job Function End-user Support
Number of Vacancies20
Industry Information Technology & Services
Education B.E/ B. Tech / Diploma / Any UG
Reporting to Service Delivery Manager
Windows Support 24/7
Job Description
- Trouble shooting of all types of Hardware (Desktop/Laptop/Printers), software application & Networking problems.
- Creating new user accounts, password resets, group policy, logon scripts and managing file shares within the Active Directory environment.
- Installation and configuration of Windows/Linux based operating systems & Patch management, software update and monitor the system status and unwanted software.
- Good experience in Installation, configuring & troubleshooting of MS Outlook 2007/10/13/16 or Outlook Express, Office 365 & Lotus note. Taking Regular data & mail backup of MS outlook (PST files).
- Configuring & troubleshooting of Desktop/Laptops for L2 level & Managing data backup and recovery.
- Configure & Troubleshooting of TCP/IP settings & connectivity problems for client computers and add them to domain.
- Exposure in Active Directory user creation & deletion
- Managing windows server 2008R2,2012R2 and 2016 Active Directory services, configuring windows servers & Installing different roles on the server.
- Installation and Managing Windows patches for client systems and servers.
- Installation, Configuration and Monitoring of virus issues through Symantec, McAfee & Kaspersky Endpoint Protection antivirus.
- Installation and configuration of physical server - RAID Servers
- Responsible for monitoring, maintenance, and support of Windows Server 2007/2008/2010/12 R2/ environments & managing Physical servers.
- Basic Knowledge of VMware and MS exchange.
- Installation and configuration of VPN clients such as Cisco, Juniper.
- Managing team of Desktop engineers and coordinating them close the Users tickets within SLA.
- Maintaining Asset Management life cycle through IMAC process & should be strong in Excel.
- Managing & Coordinating with direct, in direct and AMC vendors as per industry need for the materials and addressing vendor invoice / PO related queries.
- Configuring & Troubleshooting of all types of printers such as Network printers/Dot matrix/inkjet/LaserJet & multi-function printers, scanners at L2 Level
- Resolving tickets within the SLA which is raised from End User side. Providing support through floor support/Remote support & On call support.
- Log Incidents/call tickets into Ticketing tools, monitor incoming customer ticket as per queues for assignment, follow-up and resolution.
- Hand on experience in Incidents, Service requests and change request based on ITIL Process
Required Candidate profile
- Experience 3 to 5 years experience in End-users Support.
- Any Bachelors degree / diploma or equivalent
- Certification in MCSE/ CCNA /ITIL
- Willing to support under 24/7 support
- Excellent interpersonal and communication skills (Verbal and Written)-Self driven, motivated and result oriented
- Good verbal & written communication skills
Job Classification
Industry: IT-Hardware & NetworkingFunctional Area: IT Hardware, Technical Support, Telecom Engineering, Role Category: IT HardwareRole: IT HardwareEmployement Type: Full timeEducation
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Any Postgraduate in Any SpecializationDoctorate: Doctorate Not Required, Any Doctorate in Any SpecializationContact Details:
Company: Precision GroupLocation(s): ChennaiWebsite: http://careers.precisionit.co.in
Keyskills: Team Management Mail Configuration Networking Windows Server Printer Support Windows Patching Vendor Management Antivirus Hardware Support Data Backup Active Directory VM Ware Ticketing Tools Asset Management SLA Management ITIL Process
ION Group
Company ProfilePrecision Techserve Private Limited The Precision Group is an INR 250 Crore IT Group with its corporate office in Chennai, India and is one of Indias premier sources for IT products, support services and solutions. Established in 1996, Precision provides Biometric, IoT, Cloud & Syst...
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