Customer Support Executive (Voice) @ Quench Techno Valley

Job Description

Roles & Responsibility:
Executive will handle majorly Inbound calls or a combination mentioned below as per the requirement of the department
1. Inbound Calls: Executive will receive the calls at the DCS call centre and respond to the queries of the distributors
or raise ticket as per the severity of the calls.
2. Outbound Calls: Executive will out call distributor as part for retention activities / service recovery either Proactive /
Reactive in nature.
3. Backend support Respond to Mails and Tickets: Provide resolution to the mails received from the distributor.
4. Raise and follow-up on tickets raised to other departments.
Job Location: Near Shivaji Nagar,
Bangalore
Years of Experience: 06-3yrs
Language Proficiency: English, Assamese
and Hindi.
Salary: 1-3L

Employement Category:

Employement Type: Full time
Industry: ITES
Functional Area: Customer Service
Role Category: Customer Service Executive (Voice)
Role/Responsibilies: Customer Support Executive (Voice)

Contact Details:

Company: Quench Techno Valley
Location(s): Bengaluru

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