Tech Bus Services Associate - Hyderabad
- Wells Fargo
- 8 - 10 years
- Hyderabad
- 5 years ago
- Email to a friend
- Report this job
Job Description
About Role:
Responsible for supporting CCIBT India LOB leader with oversight and governance of operations by monitoring business delivery performance, overall resourcing, financials and operational risk / compliance expectations. Develops metrics and evaluates performance of programs, services and initiatives. Overall accountability to provide the LOB leadership team with timely and accurate operational visibility needed to support decision-making. Ensures operational compliance expectations are met and any identified gaps are remediated. Role Responsibilities:
- Track & monitor status for key operational KPIs related to people, processes, delivery and finance (LOB headcount, local budgets / forecasts, expenditures & financial metrics).
- Consolidate data from multiple sources, query, and analyze the operational trends and provide key insight to help with decision-making.
- Prepare regular dashboards on key operational metrics & KPIs for executive level briefing (CIO dashboard views) that reflect efficiency & effectiveness of the business, present to various stakeholders.
- Monitor business performance of CCIBT India team against all key parameters identified for operating reviews; assist in MBO Metric reporting along with partners.
- Track the ongoing headcount and run-rate reconciliation, working with LOB leader and Business services/COO teams to ensure accurate financials.
- Ensure optimal AU Mapping, coordinate hiring pre approval (New/Backfill) and any necessary transition activities
- Support the CCIBT India management team with various processes/ coordination tasks/ Tools update/ data tracking and maintenance as appropriate. Some examples are but not limited to Transitions processes and documentation, Hiring pre-approvals and documentation on relevant tools or systems, Team member onboarding D1P processes, head count tracking and reconciliation reporting, TRIMS/ Vendor management due diligence, Space tracking, and coordination of logistics related to team events.
- 8+ years of experience in developing / managing operational analytics, strategic relationships and coordination with business, Technology and service providers.
- Ability to influence outcomes and results; ability to connect numbers to scenarios and plans.
- Adept at MS Excel; Good working knowledge in Power Query, Power BI.
- Strong communication skills.
- Excellent knowledge of the LOB vertical with strong leadership skills.
- Strong exposure to EGS organization structure, COEs, policies and procedures
Job Classification
Industry: Banking, Financial Services, BrokingFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations, Role Category: VoiceRole: VoiceEmployement Type: Full timeEducation
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not RequiredContact Details:
Company: Wells FargoLocation(s): Hyderabad
Keyskills: Business services Due diligence Excel Reconciliation Resourcing power bi Operations Analytics Monitoring Logistics
Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community- based financial services company with $1. 9 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more ...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in