Customer Engineer - Bengaluru/Bangalore @ Microsoft

Proactive and reactive support Management

• Participate in proactive account management, spot performance issues, analyze problems, develop solutions to meet customer needs, represent them.
• Provides the most effective method of service delivery by analyzing trends and common themes across customers.
• Create deliverables to address common customer needs & support mobile-first, cloud-first strategy, share intellectual property with others.
• Engages in strategic service delivery planning, in partnership with the account team, to strengthen targeted customer relationships.
• Gathers customer impressions of products and services and integrates this feedback into decision making.
• Seeks information about the underlying needs of customers.
• Develops and communicates realistic performance goals and standards.
• Builds plans that consider potential obstacles and immediate and long-term consequences.
• Demonstrates expertise in a specific solution, or several products, feature functions, or services.
• Provides stakeholder assistance throughout deployment to avoid/resolve technical issues.

Support Execution - Deliver Results through Teamwork & Optimizing Business Results

• Seeks opportunities to drive Customer Success business results by collaborating with multiple team members.
• Identifies opportunities to articulate business value and grow customer relationships in alignment with Customer Success business priorities and stakeholder management principles.
• Provides and drives actionable feedback across groups about the customer experience and competitor threats.
• Delivers, gives feedback, modifies existing intellectual property (IP) or, where applicable, creates new content.
• Seeks opportunities to drive Customer Success business results by collaborating with multiple team members.

Leadership and Growing the Business

• Consistently apply "lessons learned", model personal accountability & teamwork.
• Demonstrates an understanding of his or her role and contribution to customer change management and adoption initiatives.
• Understands customer requirements and can map the adoption and optimization of Microsoft technology solutions accordingly.
• Drives and Supports innovation focusing on industry solutions and customer business outcomes on the Microsoft platform.
• Contribute & participate with meetings to articulate Premier offerings to all customers; share knowledge thru communities, adapt for customers.
• Demonstrated Self Learner

• Degree in Computer Science or Engineering or Equivalent Experience with 7+ years experience in deep technical role like Technical Support, Consulting, or similar roles and hand-on experience in the following areas:

• Candidate should have good skill set in Azure PaaS Services - App Service, Containerization Services, Azure Kubernetes, Azure Service Fabric Cluster, Monitoring.

• Good expereince on PowerShell, Angular, JavaScript, Azure DevOps (VSTS).

• Experience with Microsoft .NET MVC framework, .NET CORE, C#, Web APIs, .Net Debugging.
• Good understanding of integration architecture concepts and patterns, including Microservices, Service Oriented Architecture, Batch Integrations, RESTful JSON Services, Pub/Sub etc. including Event-Driven Architecture.
• Passion for data driven decision making to help diagnose, resolve, and improve service offerings
• Strong problem-solving skills. Ability to look beyond the problem and contribute to design improvements
• Exceptional written and verbal communication skills with ability to adjust communication style based on the audience.
• Promotes a positive team environment by modeling behavior that supports good morale.