Walk-in Drive for Quality Analyst at Majorel @ Bertelsmann Marketing

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Walk-in Drive for Quality Analyst at Majorel

Bertelsmann Marketing
3 - 5 yrs
Noida, Gurugram
5 years ago
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Desired Candidate Profile

ROLES AND RESPONSIBILITIES:

Monitor and coach/ mentor agents on a daily, weekly, and monthly basis to achieve quality improvements
Assist in developing and streamlining Quality procedures
Work closely with supervisors and quality team to develop agent and team specific action and development plans
The position requires working long hours when needed and to effectively handle challenging situations
Maintain quality reports at agent /team /program level
Provide written/ verbal feedback [CSAT & Quality Monitoring] to agents and tracking agents performance on all completed monitoring sessions
Perform CSAT analysis [Verbatim Categorization & Case research] on agent /team /program level
Know & understand operational KPIs, ability to drive them through Quality
Active participation in internal and external calibrations
Closely work with the training team and other departments to make the process more robust Achieve minimum production target on a weekly basis to stay in touch with the product
Assist the front-line team by taking over escalated calls where necessary
Through relevant & timely reports communicate performance related indicators into the team and back to the Management
To participate in all front line activities to maintain/enhance knowledge of product
Meet or exceed targets as set by the Client/Business
Perform all assigned tasks and responsibilities on time with accuracy

Interested candidates can send their resume at ka**********a@ma****l.biz

OR

WALK-IN directly at-

Address : Majorel India, Plot No.-444, Udyog Vihar Phase-5, Gurgaon

Timings : 10 am to 4 pm

Contact Person : Kanika sharma

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Bertelsmann Marketing

Bertelsmann Marketing Services India Pvt. Ltd. Bertelsmann Marketing Services India Pvt. Ltd.

Walk-in Drive for Quality Analyst at Majorel @ Bertelsmann Marketing

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